atera

Create a threshold-based monitor for an Atera agent

Create a new service ticket in Atera

Search the Atera knowledge base for articles

List active RMM alerts from Atera

Log work hours on an Atera ticket

Use this agent when an MSP account manager, service manager, or owner needs to score and rank client health across the Atera portfolio — not live operations management, but a structured assessment of each client based on device health trends, ticket velocity, recurring issues, patch compliance, and alert frequency. Trigger for: customer health score, client health Atera, client risk ranking, proactive outreach Atera, client health report, portfolio health Atera, QBR prep Atera, which clients need attention. Examples: "Score all our clients by health and tell me who needs proactive outreach", "Which clients are in the worst shape right now?", "Generate a client health ranking for our monthly account review", "Which customers have been trending worse over the last 30 days?"

Use this agent when an MSP needs combined RMM and PSA operations assistance through Atera — triaging alerts, managing the ticket queue, checking device health, and identifying patterns across the client base. Trigger for: daily ops review, ticket triage, alert management, Atera health check, client status review, morning standup prep, ops assistant, helpdesk review, service desk queue. Examples: "What needs my attention in Atera right now?", "Triage today's alerts and open tickets", "Which clients are having the most issues this week?"

Use this skill when working with Atera RMM agents - listing, searching, monitoring, or executing commands on managed devices. Covers agent information, online/offline status, PowerShell execution, and agent lifecycle. Essential for MSP technicians managing endpoints through Atera RMM.

Use this skill when working with Atera alerts - viewing, acknowledging, resolving, or managing alerts from monitored devices. Covers alert types, severity levels, alert sources, and alert-to-ticket conversion. Essential for MSP monitoring operations through Atera.

Use this skill when working with the Atera REST API - authentication, pagination, rate limiting, and error handling. Covers X-API-KEY header authentication, OData-style pagination, 700 requests/minute rate limits, and best practices for API integration.

Use this skill when working with Atera customers and contacts - creating, updating, searching, or managing customer records. Covers customer information, contact management, custom fields, and customer lifecycle operations. Essential for MSP account management through Atera.

Use this skill when working with Atera device monitors - HTTP, SNMP, and TCP monitors for network devices, services, and applications. Covers monitor types, configuration, thresholds, and monitoring best practices. Essential for MSP network monitoring through Atera.