superops-ai

Acknowledge an RMM alert to indicate investigation is underway

Add a note (internal or public) to an existing SuperOps.ai ticket

Create a new service ticket in SuperOps.ai

Get detailed asset information including hardware, software, and alerts

List active RMM alerts across all clients or filtered by criteria

Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets. Covers alert types, severity levels, status management, and automated alert workflows. Essential for MSP technicians handling RMM monitoring through SuperOps.ai.

Use this skill when working with the SuperOps.ai GraphQL API - authentication, query building, mutations, pagination, rate limiting, and error handling. Covers Bearer token auth, cursor pagination, variable usage, and best practices for GraphQL integration with SuperOps.ai.

Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. Covers asset fields, statuses, software inventory, disk usage, and activity tracking through the RMM integration. Essential for MSP technicians managing endpoints through SuperOps.ai.

Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. Covers client fields, sites, contacts, custom fields, and client lifecycle management. Essential for MSP account management through SuperOps.ai PSA.

Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. Covers script types, execution parameters, scheduling, and result handling. Essential for MSP automation through SuperOps.ai RMM.