Manage SuperOps.ai PSA (tickets, clients, time entries) and RMM (alerts, assets, scripts) operations directly from Claude Code, enabling MSP technicians to triage alerts, automate service desk workflows, and execute remote scripts on managed assets.
Acknowledge an RMM alert to indicate investigation is underway
Add a note (internal or public) to an existing SuperOps.ai ticket
Create a new service ticket in SuperOps.ai
Get detailed asset information including hardware, software, and alerts
List active RMM alerts across all clients or filtered by criteria
Use this agent when an MSP operations lead, service manager, or technician wants to identify repetitive ticket patterns in SuperOps.ai that should be automated — not live operations management, but a retrospective analysis of ticket history to find recurring issues with the same client, same category, and same resolution, calculate the manual time cost, and recommend runbooks or automation scripts to eliminate the pattern. Trigger for: automation opportunities SuperOps, repetitive tickets, recurring ticket patterns, runbook recommendations, automation analysis, time savings SuperOps, ticket pattern analysis, eliminate repetitive work. Examples: "What tickets keep coming up that we could automate?", "Which recurring issues are costing us the most technician time?", "Find me the top 10 automation opportunities in our ticket history", "What runbooks should we build to reduce manual work?"
Use this agent when an MSP technician, dispatcher, or manager needs a combined PSA and RMM operations review in SuperOps.ai. Trigger for: superops queue review, ticket triage superops, device health superops, alert triage superops, SLA check superops, superops service delivery, rmm and psa combined review. Examples: "What tickets and alerts need attention right now?", "Show me devices that are offline or have critical alerts", "Which clients have both open tickets and active RMM alerts?", "What's the overall health of my service desk and endpoints today?"
Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets. Covers alert types, severity levels, status management, and automated alert workflows. Essential for MSP technicians handling RMM monitoring through SuperOps.ai.
Use this skill when working with the SuperOps.ai GraphQL API - authentication, query building, mutations, pagination, rate limiting, and error handling. Covers Bearer token auth, cursor pagination, variable usage, and best practices for GraphQL integration with SuperOps.ai.
Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. Covers asset fields, statuses, software inventory, disk usage, and activity tracking through the RMM integration. Essential for MSP technicians managing endpoints through SuperOps.ai.
Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. Covers client fields, sites, contacts, custom fields, and client lifecycle management. Essential for MSP account management through SuperOps.ai PSA.
Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. Covers script types, execution parameters, scheduling, and result handling. Essential for MSP automation through SuperOps.ai RMM.
Uses power tools
Uses Bash, Write, or Edit tools
Based on adoption, maintenance, documentation, and repository signals. Not a security audit or endorsement.
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