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From atera
Creates a new service ticket in Atera for a customer by name/ID and title, with optional description, priority, contact, and technician assignment. Returns ticket ID, details, and URL.
npx claudepluginhub wyre-technology/msp-claude-plugins --plugin ateraHow this command is triggered — by the user, by Claude, or both
Slash command
/atera:create-ticketFiles this command reads when invoked
The summary Claude sees in its command listing — used to decide when to auto-load this command
# Create Atera Ticket Create a new service ticket in Atera with specified details. ## Prerequisites - Valid Atera API key configured - Customer must exist in Atera - User must have ticket creation permissions ## Steps 1. **Validate customer exists** - If numeric, use as customer ID directly - If text, search customers by name - Suggest similar names if no exact match 2. **Check for duplicate tickets** - Search open tickets for same customer - Warn if similar titles found in last 24 hours 3. **Resolve optional fields** - Look up contact ID if contact provided - Va...
/create-ticketCreates a new service ticket in SuperOps.ai for a client by name/ID and subject, with optional description, priority, requester, and tech-group. Validates inputs, checks duplicates, and returns ticket number, ID, and URL.
/create-ticketCreates a new service ticket in Syncro MSP for a customer by name/ID and subject, with optional problem type, status, priority, contact, and description. Validates inputs, checks duplicates, and returns ticket number, ID, and URL.
/create-ticketCreates a new service ticket in Autotask PSA for a company using name/ID and title, with optional description, queue, priority, contact. Validates inputs, checks duplicates/contracts, returns ticket number, ID, and URL.
/create-ticketCreates a new service ticket in HaloPSA with required client and summary, optional details, priority, type, contact, site, agent. Validates client/inputs, checks duplicates/contracts, returns ticket ID and URL.
/create-ticketCreates a new service ticket in ConnectWise PSA. Requires company and summary; supports optional description, board, priority, contact, status. Validates inputs, checks duplicates, returns ticket ID and URL.
/create-ticketCreates a NinjaOne ticket for an organization using subject, optional description, priority, and device ID. Validates inputs, calls API, returns ticket ID, details, status, and next steps.
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Create a new service ticket in Atera with specified details.
Validate customer exists
Check for duplicate tickets
Resolve optional fields
Create the ticket
POST /api/v3/tickets
X-API-KEY: {api_key}
Content-Type: application/json
{
"TicketTitle": "<title>",
"Description": "<description>",
"EndUserID": <resolved_contact_id>,
"TicketPriority": "<priority>",
"TicketType": "Problem",
"TechnicianContactID": <resolved_tech_id>
}
Return ticket details
| Parameter | Type | Required | Default | Description |
|---|---|---|---|---|
| customer | string/int | Yes | - | Customer name or ID |
| title | string | Yes | - | Brief summary of the issue |
| description | string | No | - | Detailed issue description |
| priority | string | No | Medium | Low, Medium, High, Critical |
| contact | string | No | - | Contact name or email |
| technicianEmail | string | No | - | Technician to assign |
/create-ticket "Acme Corp" "Email not working"
/create-ticket "Acme Corp" "Email not working" --description "Multiple users unable to send/receive since 9am" --priority High --contact "john.smith@acme.com" --technicianEmail "tech@msp.com"
/create-ticket 12345 "Server offline" --priority Critical
Ticket Created Successfully
Ticket ID: 54321
Title: Email not working
Customer: Acme Corporation
Priority: High
Status: Open
Assigned To: John Tech
URL: https://app.atera.com/new/rmm/ticket/54321
Customer not found: "Acme"
Did you mean one of these?
- Acme Corporation (ID: 12345)
- Acme Industries (ID: 12346)
- Acme LLC (ID: 12347)
Warning: Contact "john.smith@acme.com" not found for customer
Ticket will be created without a contact assignment.
Proceed? [Y/n]
Rate limit exceeded (700 req/min)
Waiting 30 seconds before retry...
| Error | Resolution |
|---|---|
| Invalid customer ID | Verify customer exists |
| Contact not found | Create ticket without contact, note in description |
| Rate limited | Wait and retry automatically |
| Unauthorized | Verify API key is valid |
/search-agents - Search for RMM agents/list-tickets - List existing tickets