syncro

Add a comment to an existing Syncro ticket

Create a calendar appointment in Syncro

Create a new service ticket in Syncro MSP

Get detailed customer information from Syncro

List active RMM alerts from Syncro

Use this agent when an MSP owner, billing coordinator, or service manager needs a billing completeness and accuracy audit in Syncro — finding tickets that haven't been billed, identifying recurring billing discrepancies, checking invoice accuracy against contracts, and flagging draft invoices overdue for finalization. Trigger for: billing audit Syncro, unbilled tickets, billing reconciliation Syncro, invoice accuracy, draft invoices Syncro, revenue leakage, billing discrepancies, month-end billing review, uninvoiced work. Examples: "Find all tickets this month with no invoice attached", "Which draft invoices have been sitting unsent for more than a week?", "Audit our billing for the last 30 days and find any revenue leakage", "Are there any customers where our invoices don't match what we should be charging?"

Use this agent when an MSP technician, dispatcher, or owner needs an integrated review of tickets, devices, and billing in Syncro. Trigger for: syncro queue review, syncro ticket triage, syncro device health, syncro billing reconciliation, syncro service desk, syncro operations. Examples: "What tickets need attention right now?", "Which devices are offline or have alerts?", "Are there any uninvoiced tickets from this month?", "Show me all high priority open tickets across my customers"

Use this skill when working with the Syncro MSP API - authentication, pagination, rate limiting, and error handling. Covers API key setup, request patterns, response handling, and best practices for API integration.

Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. Covers asset fields, RMM integration, patch management, and asset-related operations. Essential for MSP inventory management and endpoint monitoring through Syncro.

Use this skill when working with Syncro MSP customers - creating, updating, searching, or managing customer records. Covers customer fields, contacts, sites/locations, and customer-related operations. Essential for MSP client management and onboarding through Syncro.

Use this skill when working with Syncro MSP invoices - creating, managing, and tracking invoices and payments. Covers invoice fields, line items, payment processing, and billing workflows. Essential for MSP billing operations through Syncro.

Use this skill when working with Syncro MSP tickets - creating, updating, searching, or managing service desk operations. Covers ticket fields, statuses, priorities, problem types, timer operations, and workflow automations. Includes business logic for validation, time tracking, and reporting. Essential for MSP technicians handling service delivery through Syncro.