operations-intelligence

Persistent agent that monitors all open change requests weekly. Ensures changes proceed through correct approval, blocks high-risk changes lacking required assessments, flags stale or overdue changes, and tracks post-implementation reviews to completion. Produces weekly and monthly change pipeline reporting.

Persistent agent that tracks all compliance obligations weekly. Alerts obligation owners when reviews approach, flags aging evidence, monitors for regulatory changes, and produces board-level compliance reporting. Ensures compliance drift is detected before it becomes a breach.

Persistent agent that monitors the currency and completeness of the organisation's process documentation library monthly. Identifies SOPs overdue for review, alerts when system changes or regulatory updates should trigger a process review, tracks SOP ownership, and flags orphaned processes.

Persistent agent that monitors the vendor portfolio weekly. Alerts when contracts approach renewal, SLA thresholds are breached, vendor spend exceeds approved budgets, and payments are made to unapproved vendors. Frees procurement and operations teams from manual tracking.

Activate for: audit, audit preparation, audit pack, internal audit, external audit, regulatory audit, supervisory visit, audit evidence, audit trail, audit readiness, mock audit, audit findings, audit response, audit remediation, audit committee, board audit, annual audit, ISO audit, surveillance audit, certification audit, regulator visit, FCA visit, BSI audit, PCI audit, SOC 2 audit, audit questionnaire, evidence inventory. NOT for: compliance obligation mapping (use official compliance-tracking auto-skill), vendor evaluation (use official /vendor-review), risk register building (use official risk-assessment auto-skill).

Activate for: contract, contract review, contract analysis, contract obligation, extract obligations, SLA contract, vendor contract, supplier agreement, master service agreement, MSA, SOW, statement of work, NDA, non-disclosure, contract terms, auto-renewal clause, notice period contract, indemnity, liability cap, penalty clause, contract risk, contract summary, contract management, contract lifecycle, contract negotiation points, key terms, unfavourable terms, obligation extraction. NOT for: vendor evaluation or vendor scoring (use official /vendor-review), compliance obligation mapping (use official compliance-tracking auto-skill), invoice reconciliation or payment disputes (use supply-chain plugin).

Activate for: incident, outage, system failure, post-mortem, incident post-mortem, root cause analysis, RCA, five whys, corrective action, lessons learned, incident log, incident report, P1, P2, major incident, incident review, incident timeline, what went wrong, service outage, payment failure, data breach incident, incident response, MTTD, MTTR, incident management, on-call, escalation, incident retrospective, corrective action tracker, lessons learned brief. NOT for: change impact assessment (use official /change-request), risk register building (use official risk-assessment auto-skill), compliance obligation mapping (use official compliance-tracking auto-skill).

Activate for: metrics, KPI, operational metrics, performance metrics, operational dashboard, performance measurement, operations reporting, monthly report operations, operations scorecard, leading indicator, lagging indicator, red amber green, RAG status, operational performance, KRI, key risk indicator, SLA metrics, efficiency metrics, throughput, cycle time, error rate, cost per transaction, operational excellence, metrics framework, dashboard design, metric definition. NOT for: generating status reports (use official /status-report), vendor performance scoring (use official /vendor-review), risk register building (use official risk-assessment auto-skill).