igpt-cs
By igptai
Customer success intelligence skills powered by iGPT. Detects churn signals, checks renewal readiness, tracks escalations, mines success stories, and surfaces onboarding gaps — all automatically from connected email datasources.
npx claudepluginhub igptai/skills --plugin igpt-csComponent Overview
Component Details
Skills (5)
Detects early warning churn signals across customer email threads — dissatisfaction language, reduced engagement, competitor mentions, escalating complaints, and disengagement patterns. Use when a customer success manager wants to know which customers are at risk of churning. Triggers on "churn signals", "which customers are at risk", "churn risk", "who might cancel", "at-risk customers", "churn early warning".
Finds every customer escalation across email threads — open complaints, unresolved support issues, executive escalations, and SLA breaches — and tracks their current status. Use when a CSM or support manager wants a full view of active escalations. Triggers on "active escalations", "open complaints", "escalation tracker", "what escalations are open", "unresolved issues", "customer escalations".
Finds gaps, delays, and unresolved issues in the onboarding journey for new customers by scanning onboarding-related email threads. Use when a CSM wants to identify which customers are stuck in onboarding or where the onboarding process is consistently breaking down. Triggers on "onboarding gaps", "stuck in onboarding", "onboarding issues", "new customer setup problems", "onboarding delays", "what's blocking onboarding".
Assesses how ready each customer is to renew based on their email sentiment, engagement level, open issues, and any renewal conversations already in progress. Use when a CSM wants to prioritize renewal efforts and understand where each account stands ahead of renewal. Triggers on "renewal readiness", "which customers will renew", "renewal risk", "who is ready to renew", "renewal pipeline", "renewal outlook".
Finds customer success moments buried in email — expressions of satisfaction, positive outcomes, results achieved, and moments where customers praised the product or team. Use when a CSM wants to identify case study candidates, gather testimonial material, or find proof points. Triggers on "success stories", "customer wins", "find testimonials", "positive feedback", "case study candidates", "customer proof points".
MCP Servers (1)
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