Help us improve
Share bugs, ideas, or general feedback.
From customer-support
Draft a knowledge base article from a resolved issue or common question
npx claudepluginhub 8gg-git/knowledge-work-plugins --plugin customer-supportHow this command is triggered — by the user, by Claude, or both
Slash command
/customer-support:kb-article <resolved issue or ticket>The summary Claude sees in its command listing — used to decide when to auto-load this command
# KB Article > If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS.md). Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service. ## Usage Examples: - `/kb-article How to configure SSO with Okta — resolved this for 3 customers last month` - `/kb-article Ticket #4521 — customer couldn't export data over 10k rows` - `/kb-article Common question: how to set up webhook notifications` - `/kb-article Known issue:...
/get-kb-articlesSearches Atera knowledge base for articles by query, with optional folder, visibility, and limit filters. Returns list with ID, title, folder, visibility, summary, and update date.
/compoundDocuments a recently solved problem via parallel subagents, assembling a single structured Markdown file with YAML frontmatter in docs/solutions/.
/create-kbCreates a new knowledge base domain from scratch with MCP validation. Also supports auditing existing KB health via --audit.
/wiki-queryQueries the compiled knowledge base wiki to answer a question with cited facts from relevant topics, points to sources if needed, and offers to file novel syntheses.
/help-me-writeInterviews you to extract further insights from your raw article draft and polishes it with headings, better flow, and grammar fixes.
Share bugs, ideas, or general feedback.
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service.
/kb-article <resolved issue, ticket reference, or topic description>
Examples:
/kb-article How to configure SSO with Okta — resolved this for 3 customers last month/kb-article Ticket #4521 — customer couldn't export data over 10k rows/kb-article Common question: how to set up webhook notifications/kb-article Known issue: dashboard charts not loading on Safari 16Parse the input to identify:
If a ticket reference is provided, look up the full context:
Using the article structure and formatting standards from the knowledge-management skill:
Present the draft with metadata:
## KB Article Draft
**Title:** [Article title]
**Type:** [How-to / Troubleshooting / FAQ / Known Issue / Reference]
**Category:** [Product area or topic]
**Tags:** [Searchable tags]
**Audience:** [All users / Admins / Developers / Specific plan]
---
[Full article content — using the appropriate template
from the knowledge-management skill]
---
### Publishing Notes
- **Source:** [Ticket #, customer conversation, or internal discussion]
- **Existing articles to update:** [If this overlaps with existing content]
- **Review needed from:** [SME or team if technical accuracy needs verification]
- **Suggested review date:** [When to revisit for accuracy]
After generating the article: