Community Plugin

customer-support

Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.

1.0.0

Updated 29 days ago

AI Insight

A plugin for customer support teams to manage tickets, draft replies, escalate issues, and create knowledge base content from resolved cases.

Why this plugin

Centralizes support workflows, reduces response time by automating research and drafting, and builds a self-service knowledge base by converting solutions into articles.

Prerequisites

Requires Claude Code or Claude Cowork. Needs API keys for connected services like Slack, Intercom, HubSpot, Guru, Jira, Notion, or Microsoft 365.

customer-support

automation

knowledge-base

Install

Add the repository(one-time)

/plugin marketplace add lohasle/knowledge-work-plugins

Install the plugin

/plugin install customer-support@knowledge-work-plugins

Components

Commands

Draft Response

/draft-response

inherits

Draft a professional customer-facing response tailored to the situation and relationship

Escalate

/escalate

inherits

Package an escalation for engineering, product, or leadership with full context

KB Article

/kb-article

inherits

Draft a knowledge base article from a resolved issue or common question

Research

/research

inherits

Multi-source research on a customer question or topic with source attribution

Triage

/triage

inherits

Triage and prioritize a support ticket or customer issue

Skills

customer-research

inherits

Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.

escalation

inherits

Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.

knowledge-management

inherits

Write and maintain knowledge base articles from resolved support issues. Use when a ticket has been resolved and the solution should be documented, when updating existing KB articles, or when creating how-to guides, troubleshooting docs, or FAQ entries.

response-drafting

inherits

Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.

ticket-triage

inherits

Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.

MCP Servers

Connects to external services

Stats

Stars0

MaintenanceFair

Last Commit29 days ago

Community Promotion

Collections

Links

View on GitHub

View README

Plugin Marketplace JSON

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