From gtm-cheat-codes
Triages support tickets by pulling helpdesk context, searching issue trackers and knowledge bases in parallel, classifying the issue, and recommending a next action.
How this skill is triggered — by the user, by Claude, or both
Slash command
/gtm-cheat-codes:support-ticket-triageThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Use this skill when a support rep needs fast, source-backed context before replying to a customer ticket.
Use this skill when a support rep needs fast, source-backed context before replying to a customer ticket.
This skill is generalized from a real implementation by Corey Smith at ClickUp. Corey built an MCP-powered support triage agent that pulls Zendesk context, searches defect tracking and feature backlog systems in parallel, classifies the ticket, and gives reps structured context before they type a reply.
npx claudepluginhub zapier/gtm-cheat-codesTriage support tickets by categorizing issues, assigning P1-P4 priorities, checking duplicates, recommending team routing, and generating structured assessments.
Triages support tickets in PSA tools: determines priority via impact/urgency, detects duplicates, categorizes by hardware/software/network/security/email, routes to teams, drafts initial responses.
Automates Freshservice ITSM via Rube MCP (Composio): create/update tickets, bulk ops, service requests, outbound emails. Always search tools first for schemas.