Sherweb Customers

Sherweb Customer Management

Overview

Customers in Sherweb represent the end-client organizations managed by a service provider (MSP) through the Sherweb distribution platform. Sherweb uses a three-tier hierarchy: Distributor (Sherweb) > Service Provider (your MSP) > Customer (your clients). Every subscription, billing charge, and provisioning action is scoped to a specific customer. Understanding this hierarchy is essential for correct API usage and data interpretation.

MCP Tools

Available Tools

Tool	Description	Key Parameters
sherweb_customers_list	List all customers under the service provider	page, pageSize, search
sherweb_customers_get	Get detailed information about a specific customer	customerId (required)
sherweb_customers_get_accounts_receivable	Get accounts receivable data for a customer	customerId (required)

List Customers

Call sherweb_customers_list with optional parameters:

• Search by name: Set search to a customer name or partial name
• Paginate: Set page (1-based) and pageSize (default 25)

Example: List all customers:

• sherweb_customers_list with pageSize=100

Example: Search for a customer:

• sherweb_customers_list with search=Acme

Get Customer Details

Call sherweb_customers_get with the customerId parameter.

Example:

• sherweb_customers_get with customerId=cust-abc-123

Get Accounts Receivable

Call sherweb_customers_get_accounts_receivable with the customerId parameter to view outstanding balances and payment history.

Example:

• sherweb_customers_get_accounts_receivable with customerId=cust-abc-123

Key Concepts

Distribution Hierarchy

Sherweb operates a three-tier distribution model:

Sherweb (Distributor)
  |
  +-- Your MSP (Service Provider)
  |     |
  |     +-- Customer A (End Client)
  |     +-- Customer B (End Client)
  |     +-- Customer C (End Client)
  |
  +-- Another MSP (Service Provider)
        |
        +-- Customer D (End Client)
        +-- Customer E (End Client)

Key points:

• Distributor - Sherweb aggregates vendor products and provides them to service providers
• Service Provider - Your MSP account, authenticated via the API. All API calls are scoped to your service provider account
• Customer - Your end clients. Each customer has their own subscriptions, billing, and configuration
• API credentials are tied to the Service Provider level; you can only see your own customers

Customer Lifecycle

Stage	Description	Typical Actions
Creation	New client added to Sherweb	Set up customer record with name, address, contact info
Active	Customer with active subscriptions	Manage subscriptions, monitor billing
Suspended	Customer account temporarily paused	Investigate payment or compliance issues
Inactive	No active subscriptions remaining	Review for reactivation or cleanup

Accounts Receivable

Accounts receivable data shows the financial relationship between the service provider and the customer within Sherweb's platform:

Concept	Description
Outstanding Balance	Total amount owed by the customer
Credit Limit	Maximum credit extended to the customer
Payment Terms	Net 30, Net 60, or custom payment terms
Last Payment	Date and amount of the most recent payment
Aging Buckets	Breakdown of outstanding amounts by age (current, 30d, 60d, 90d+)

Field Reference

Core Customer Fields

Field	Type	Description
id	string	Customer unique identifier
name	string	Customer display name
externalId	string	External reference ID (for PSA integration)
status	string	Customer status (Active, Suspended, Inactive)
createdDate	datetime	When the customer was created
modifiedDate	datetime	Last modification timestamp

Address Fields

Field	Type	Description
address.street	string	Street address
address.city	string	City
address.stateOrProvince	string	State or province
address.postalCode	string	Postal/ZIP code
address.country	string	Country code (e.g., "US", "CA")

Contact Fields

Field	Type	Description
primaryContact.firstName	string	Primary contact first name
primaryContact.lastName	string	Primary contact last name
primaryContact.email	string	Primary contact email
primaryContact.phone	string	Primary contact phone

Accounts Receivable Fields

Field	Type	Description
outstandingBalance	decimal	Total amount currently owed
creditLimit	decimal	Maximum credit allowed
currentAmount	decimal	Charges in the current period
thirtyDayAmount	decimal	Charges 1-30 days overdue
sixtyDayAmount	decimal	Charges 31-60 days overdue
ninetyPlusDayAmount	decimal	Charges 61+ days overdue
lastPaymentDate	date	Date of most recent payment
lastPaymentAmount	decimal	Amount of most recent payment

Common Workflows

List All Customers

1. Call sherweb_customers_list with pageSize=100
2. If totalPages > 1, paginate through remaining pages
3. Collect all customer records with IDs, names, and statuses

Find a Customer by Name

1. Call sherweb_customers_list with search set to the customer name
2. Review matching results
3. Note the id for use in subsequent API calls

Customer Onboarding Verification

1. Search for the newly created customer with sherweb_customers_list
2. Call sherweb_customers_get with the customerId to verify all details are correct
3. Verify subscriptions are provisioned with sherweb_subscriptions_list filtered by customerId
4. Check billing data appears correctly in the next billing period

Accounts Receivable Review

1. Call sherweb_customers_list to get all customers
2. For each customer, call sherweb_customers_get_accounts_receivable
3. Flag customers with amounts in 60-day or 90-day aging buckets
4. Generate a collections priority report sorted by overdue amount

Customer Portfolio Report

1. Fetch all customers with sherweb_customers_list (paginate through all pages)
2. For each customer, optionally fetch subscription data to get active subscription count
3. Build a report: customer name, status, subscription count, outstanding balance
4. Identify inactive customers for cleanup and high-balance customers for review

Cross-Reference with PSA

1. List all Sherweb customers
2. Match each customer's externalId to your PSA system's company records
3. Flag customers without an externalId as needing PSA linkage
4. Verify names and addresses match between systems

Response Examples

Customer:

{
  "id": "cust-abc-123",
  "name": "Acme Corporation",
  "externalId": "PSA-12345",
  "status": "Active",
  "address": {
    "street": "123 Main St",
    "city": "Montreal",
    "stateOrProvince": "QC",
    "postalCode": "H2X 1Y4",
    "country": "CA"
  },
  "primaryContact": {
    "firstName": "Jane",
    "lastName": "Smith",
    "email": "jane.smith@acme.com",
    "phone": "514-555-1234"
  },
  "createdDate": "2024-03-15T10:30:00.000Z",
  "modifiedDate": "2026-01-20T14:15:00.000Z"
}

Accounts Receivable:

{
  "customerId": "cust-abc-123",
  "customerName": "Acme Corporation",
  "outstandingBalance": 1247.50,
  "creditLimit": 10000.00,
  "currentAmount": 847.50,
  "thirtyDayAmount": 400.00,
  "sixtyDayAmount": 0.00,
  "ninetyPlusDayAmount": 0.00,
  "lastPaymentDate": "2026-02-15",
  "lastPaymentAmount": 2100.00
}

Error Handling

Common Errors

Error	Cause	Resolution
Customer not found	Invalid customerId	Verify the customer ID with sherweb_customers_list
No results	Customer name mismatch	Try a shorter or different search term
Authentication error	Expired or invalid token	Re-authenticate using OAuth 2.0 client credentials flow
Permission denied	Customer belongs to another service provider	Verify you are querying your own customers

Best Practices

1. Set external IDs - Link Sherweb customers to your PSA records for easy cross-referencing
2. Verify hierarchy - Remember all API calls are scoped to your service provider; you cannot see other MSPs' customers
3. Monitor accounts receivable - Review aging buckets monthly to catch overdue payments early
4. Audit customer list - Quarterly review inactive customers for cleanup or reactivation
5. Standardize naming - Use consistent naming conventions across Sherweb and your PSA
6. Track customer status - Monitor for suspended customers that may need intervention
7. Paginate all list calls - Never assume a small number of customers; always handle pagination
8. Cache customer data - Customer details change infrequently; cache for short periods to reduce API calls
9. Verify contact info - Keep primary contact information current for billing and support communication
10. Use search for lookups - The search parameter is more efficient than fetching all customers and filtering locally

Related Skills

• Sherweb API Patterns - Authentication, endpoints, and rate limits
• Sherweb Billing - Billing charges and invoices per customer
• Sherweb Subscriptions - Subscription management per customer