From nickcrew-claude-ctx-plugin
Creates user journey maps identifying pain points, opportunities, and emotional states across touchpoints. Useful for UX analysis and conversion funnel optimization.
npx claudepluginhub nickcrew/claude-cortexThis skill uses the workspace's default tool permissions.
Comprehensive guide to creating user journey maps that reveal pain points, opportunities, and emotional states across the entire user experience.
Creates end-to-end user journey maps with stages, touchpoints, emotions, pain points, and opportunities for product, feature, or service UX analysis.
Creates end-to-end customer journey maps with stages, touchpoints, emotions, pain points, and opportunities. Use for mapping customer experience, identifying friction points, or improving onboarding.
Creates user journey maps with personas, phases, touchpoints, emotions, pain points, and opportunities for UX analysis and improvement.
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Comprehensive guide to creating user journey maps that reveal pain points, opportunities, and emotional states across the entire user experience.
| Task | Load reference |
|---|---|
| Research Methods | skills/user-journey-mapping/references/research-methods.md |
Define the major phases users go through:
Awareness → Consideration → Decision → Onboarding → Usage → Advocacy
What the user does at each stage:
Where interaction happens:
How users feel (use emoticons or scale):
😊 Delighted → 😐 Neutral → 😤 Frustrated → 😡 Angry
Where friction occurs:
Where we can improve:
## User Journey: [Persona Name] - [Goal]
### Stage 1: [Stage Name]
**User Goal**: [What they're trying to achieve]
**Actions**:
- [Action 1]
- [Action 2]
**Touchpoints**: [Where interaction happens]
**Emotions**: [😊/😐/😤/😡] - [Why they feel this way]
**Pain Points**:
- [Pain point with impact]
**Opportunities**:
- [Opportunity with potential impact]
**Metrics**: [How we measure this stage]
---
[Repeat for each stage]
| Stage | Awareness | Cart | Checkout | Payment | Confirmation |
|---|---|---|---|---|---|
| Actions | Browse, compare | Add items, review | Enter details | Pay | Receive |
| Emotions | 😊 Excited | 😐 Considering | 😤 Tedious | 😰 Anxious | 😊 Relieved |
| Pain Points | Too many options | Price unclear | Too many fields | Security fears | No ETA |
| Opportunities | Recommendations | Clear pricing | Autofill | Trust signals | Tracking |