Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
npx claudepluginhub devmuslim/pdm-skills --plugin pdm-vendor-managementThis skill uses the workspace's default tool permissions.
Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
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Review a vendor's SLA performance against contractual commitments — and determine what actions to take when breaches occur.
Ask for:
| SLA Metric | Committed | Actual | Met? | Incidents |
|---|---|---|---|---|
| Uptime | 99.9% | 99.6% | ❌ | 2 outages |
| P1 Response Time | < 1 hour | 2.3 hours avg | ❌ | 4 breaches |
| P2 Response Time | < 4 hours | 3.8 hours avg | ✅ | 0 breaches |
| Deployment notification | 48 hrs notice | 24 hrs avg | ❌ | 3 breaches |
| Breach Level | Action |
|---|---|
| Minor | Document and include in next QBR |
| Moderate | Send formal breach notice, request remediation plan |
| Critical | Invoke SLA credits, request executive escalation, review contract exit clauses |
/vendor-communication or /risk-register