Wyre MSP Gateway

Use this agent when a client needs compliance evidence gathered for a formal audit or assessment against a recognized framework. Trigger for: compliance audit, SOC 2 evidence, HIPAA audit prep, CIS Controls assessment, NIST CSF review, PCI DSS audit, audit evidence package, compliance readiness, control evidence gathering. Examples: "Prepare a SOC 2 Type II evidence package for Meridian Health", "We need CIS Controls evidence for Apex Financial's annual audit"

Use this agent when an MSP needs to assess the true disaster-recovery readiness of a client — going beyond backup dashboard green lights to evaluate coverage, test-restore history, runbook maturity, and RTO/RPO achievability. Trigger for: DR readiness, disaster recovery assessment, backup coverage, restore testing, recovery runbook, RTO RPO review, DR audit, disaster recovery score, untested backups, DR gaps, backup coverage matrix. Examples: "Run a DR readiness audit for Meridian Logistics", "Are we actually able to recover Acme Corp in a ransomware event?", "What's the DR readiness score for all healthcare clients?"

Use this agent when an MSP administrator needs to review gateway activity, audit tool usage across the team, investigate suspicious access patterns, check permission configurations, or monitor for anomalies in how MSP tools are being accessed through the WYRE MCP Gateway. Trigger for: gateway audit, tool usage review, suspicious activity, permission review, access log analysis, gateway health check, team usage patterns. Examples: "show me who has been using the gateway this week", "check for any unusual tool access patterns", "audit which tools my team members are accessing most frequently"

Use this agent when a major incident (P1 or Critical severity) has been declared or is suspected, and the team needs immediate situational awareness across all affected systems and stakeholders. Trigger for: major incident, P1 declared, critical outage, war room, incident bridge, all-hands on deck, service down, mass alert firing, sev1, sev2. Examples: "We have a P1 — half our clients are offline", "Stand up a war room for the network outage affecting Acme Corp"

Use this agent when an MSP operations manager, account manager, or billing team needs to reconcile subscription license seats across the full provisioning-to-billing chain and quantify waste, leakage, and over-collection. Trigger for: license true-up, license reconciliation, seat reconciliation, license waste, unused licenses, unassigned licenses, license leakage, unbilled licenses, over-billed licenses, license sprawl, SKU mismatch, license audit, Microsoft 365 license cleanup, inactive users holding licenses, seat count reconciliation, license renewal alignment. Examples: "Find all the licenses we're paying for that aren't assigned to anyone", "Do a license true-up across all clients and tell me what we can reclaim or start billing", "Which clients are we paying for more seats than we've contracted or invoiced?"