pagerduty

Create a new PagerDuty incident on a service

Escalate a PagerDuty incident to the next level in the escalation policy

Triage current open PagerDuty incidents by urgency and priority

Show who is currently on call across schedules and escalation policies

Check PagerDuty service health status and recent incident activity

Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events.

Use this skill when working with PagerDuty analytics -- incident analytics, MTTA and MTTR metrics, service-level performance, team workload reporting, and operational maturity assessment.

Use this skill when working with PagerDuty MCP tools - authentication setup, complete 66-tool reference, REST API pagination, token format (Token token=), rate limits, error handling, and hosted MCP connection details. Covers all 13 tool categories: incidents, on-call, schedules, escalation policies, services, event orchestrations, status pages, teams, users, and more.

Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. Covers incident lifecycle (triggered/acknowledged/resolved), urgency levels, alert grouping, incident notes, log entries, past incidents pattern matching, and cross-vendor PSA ticket correlation workflows for MSPs.

Use this skill when working with PagerDuty on-call management - viewing who is currently on-call, managing schedules and rotation layers, configuring escalation policies, creating temporary overrides, and adding or removing team members. Covers list_oncalls, list_schedules, get_schedule, list_escalation_policies, and schedule override tools.