pagerduty

Create a new PagerDuty incident on a service

Escalate a PagerDuty incident to the next level in the escalation policy

Triage current open PagerDuty incidents by urgency and priority

Show who is currently on call across schedules and escalation policies

Check PagerDuty service health status and recent incident activity

Use this agent when an MSP engineer, SRE, or incident manager needs to command an active incident or review the state of open PagerDuty incidents. Trigger for: pagerduty incident, active outage, pagerduty response, incident command, on-call pagerduty, pagerduty escalation, incident review pagerduty, postmortem pagerduty. Examples: "What incidents are currently triggered?", "Walk me through the active P1 incident", "Who is currently on-call?", "We just resolved the incident — help me write the postmortem summary", "Merge these duplicate incidents"

Use this agent when an MSP operations lead, SRE manager, or engineering manager needs to review and manage PagerDuty on-call schedules — not incident response, but the health of the schedule system itself: coverage gaps, upcoming holidays without coverage, overloaded individuals, escalation policy misconfigurations, and rotation balance. Trigger for: on-call schedule review, PagerDuty coverage gaps, holiday coverage PagerDuty, on-call rotation health, escalation policy audit, on-call schedule management, rotation imbalance PagerDuty, on-call gap detection. Examples: "Are there any gaps in our on-call coverage for the next two weeks?", "Check if we have holiday coverage for the upcoming long weekend", "Who has been on-call the most in the last 30 days?", "Audit all our escalation policies for misconfigurations"

Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events.

Use this skill when working with PagerDuty analytics -- incident analytics, MTTA and MTTR metrics, service-level performance, team workload reporting, and operational maturity assessment.

Use this skill when working with PagerDuty MCP tools - authentication setup, complete 66-tool reference, REST API pagination, token format (Token token=), rate limits, error handling, and hosted MCP connection details. Covers all 13 tool categories: incidents, on-call, schedules, escalation policies, services, event orchestrations, status pages, teams, users, and more.

Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. Covers incident lifecycle (triggered/acknowledged/resolved), urgency levels, alert grouping, incident notes, log entries, past incidents pattern matching, and cross-vendor PSA ticket correlation workflows for MSPs.

Use this skill when working with PagerDuty on-call management - viewing who is currently on-call, managing schedules and rotation layers, configuring escalation policies, creating temporary overrides, and adding or removing team members. Covers list_oncalls, list_schedules, get_schedule, list_escalation_policies, and schedule override tools.