Cross-vendor engineering reliability operations — on-call handoffs, incident postmortems, deploy health, and error-budget tracking across whatever incident-management, observability, and platform tools you have connected.
Run the reliability scorecard for one service, or every connected service if omitted - error-budget burn rate where an SLO is defined, trend reporting otherwise
Generate the current on-call handoff brief - what's paging, what's escalated without an owner, last-shift history, and known-flaky alerts to watch
Draft a blameless postmortem for a given incident (by ID or name), or the most recent significant incident within a time window
Use this agent when an on-call engineer needs a structured shift handoff brief — what's currently paging or unresolved, what happened during the last shift, known-flaky alerts to watch, and anything escalated but not yet actioned — assembled from whatever incident-management tool is connected. Trigger for: on-call handoff, shift handoff, what's open right now, oncall summary, taking over on-call, handing off the pager. Examples: "Build my on-call handoff before I go off shift", "What's currently open that I need to know about taking over the pager", "Give me the shift summary for the last 12 hours"
Use this agent when an engineer, SRE, or incident manager needs a full blameless postmortem drafted from a resolved incident — identified by ID or by a rough time window — reconstructed from the incident tool's event log plus correlated observability and deploy data. Trigger for: incident postmortem, write a postmortem, incident retro, incident retrospective, what happened during the outage, post-incident review, blameless postmortem. Examples: "Write the postmortem for the outage we resolved this morning", "Draft a postmortem for INC-482", "What happened during last night's incident — give me the full retro", "I need a blameless postmortem for the database outage from yesterday afternoon"
Use this agent when a team lead, SRE, or engineering manager needs a ranked reliability status across connected services — error-budget burn rate where a formal SLO exists, degrading to raw error-rate/uptime trend reporting where it doesn't — worst service first. Trigger for: reliability scorecard, error budget status, uptime review, are we meeting our SLOs, service health ranking, burn rate report. Examples: "Give me a reliability scorecard across everything we've got connected", "Are we meeting our SLOs this month?", "Which service is burning its error budget fastest?", "Uptime review for the platform services"
Use this skill when computing or reporting error-budget status across whatever observability tools are connected through the gateway. Covers SLO/error-budget concepts applied practically — how to compute current burn rate from available observability data (Sentry error rate, Datadog/Grafana uptime or latency SLIs, BetterStack uptime checks), what counts as a budget-threatening trend versus noise, and how to degrade gracefully when no formal SLO is defined (fall back to raw error-rate/uptime trend reporting instead of a burn-rate calculation). Discover connected tools via conduit__search_tools before assuming a specific vendor; never hardcode a tool surface.
Use this skill when assembling a blameless postmortem from an incident across whatever incident-management and observability tools are connected through the gateway. Covers timeline reconstruction from the incident tool's event log plus correlated observability data (Sentry error spikes, Datadog/Grafana metric anomalies, GitHub deploy history around the incident window), a root-cause hypothesis structure, and the difference between contributing factors and root cause. Discover connected tools via conduit__search_tools before assuming a specific vendor; never hardcode a tool surface.
Use this skill when assembling a proper on-call handoff across whatever incident-management tool (Rootly, PagerDuty, BetterStack) is connected through the gateway. Covers what belongs in a handoff — currently paging or unresolved incidents, last-shift incident history and status, known-flaky alerts worth flagging, and anything escalated but not yet actioned — and, critically, how to use conduit__search_tools to discover which incident-management tool is actually connected before assuming a specific vendor's tool names. Do not hardcode a vendor's tool surface; discover it first.
External network access
Connects to servers outside your machine
Uses power tools
Uses Bash, Write, or Edit tools
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One command to supercharge Claude Code for MSP workflows.
/plugin marketplace add wyre-technology/msp-claude-plugins
Then restart Claude Code. That's it.
Documentation: mcp.wyre.ai
Thirty-three vendor-specific plugins with domain knowledge for PSA, RMM, documentation, security, accounting, CRM, and productivity tools:
| Plugin | Description |
|---|---|
| Autotask PSA | Kaseya Autotask PSA - tickets, service calls, CRM, projects, contracts, billing |
| Datto RMM | Datto remote monitoring - devices, alerts, jobs, patches |
| IT Glue | IT documentation - organizations, assets, passwords, flexible assets |
| Hudu | IT documentation - companies, assets, articles, passwords, websites |
| RocketCyber | Managed SOC - incidents, agents, events, threat detection |
| Syncro | All-in-one PSA/RMM - tickets, customers, assets, invoicing |
| Atera | RMM/PSA platform - tickets, agents, customers, alerts, SNMP/HTTP monitors |
| SuperOps.ai | Modern PSA/RMM with GraphQL - tickets, assets, clients, runbooks |
| HaloPSA | Enterprise PSA with OAuth - tickets, clients, assets, contracts |
| Liongard | Configuration monitoring - environments, inspections, systems, detections, alerts |
| ConnectWise Manage | Industry-leading PSA - tickets, companies, contacts, projects, time (cloud and self-hosted) |
| ConnectWise Automate | Enterprise RMM - computers, clients, scripts, monitors, alerts |
| NinjaOne | NinjaOne RMM - devices, organizations, alerts, ticketing |
| SalesBuildr | Sales CRM - contacts, companies, opportunities, quotes |
| Pax8 | Cloud marketplace - companies, products, subscriptions, orders, invoices |
| Xero | Accounting - contacts, invoices, payments, accounts, reports |
| QuickBooks Online | Accounting - customers, invoices, expenses, payments, reports |
| Microsoft 365 | M365 admin - users, mailboxes, Teams, OneDrive, licensing, security |
| Rootly | Incident management - incidents, alerts, on-call, AI analysis, postmortems |
| Huntress | Managed threat detection and response - agents, incidents, reports |
| Blumira | Cloud SIEM - detections, findings, alerts, automated response |
| SentinelOne | XDR platform - endpoints, threats, incidents, Purple AI integration |
| Abnormal Security | AI-native email security - threats, cases, abuse mailbox |
| Avanan | Check Point Harmony Email & Collaboration - email security, DLP |
| Ironscales | AI-powered anti-phishing - incidents, simulations, threat intel |
| Mimecast | Email security - message tracking, threat protection, compliance |
| SpamTitan | Email security by TitanHQ - spam filtering, quarantine, policies |
| Proofpoint | Targeted Attack Protection - threat intel, campaigns, forensics |
| KnowBe4 | Security awareness training - phishing simulations, PhishER, training |
| HubSpot | CRM platform - contacts, companies, deals, tickets, marketing |
| PandaDoc | Document automation - proposals, quotes, e-signatures, templates |
| BetterStack | Uptime monitoring and on-call - monitors, incidents, heartbeats |
| PagerDuty | Incident management and on-call - incidents, services, escalations |
Plus shared skills for MSP terminology, ticket triage, cross-vendor incident correlation, and billing reconciliation.
SaaS Alerts - SaaS security monitoring and alerting for M365 / Google Workspace: alerts, events, anomaly detection, and multi-tenant response
Claude plugins for Checkpoint Harmony Email & Collaboration (Avanan) - email security, anti-phishing, threat detection, quarantine management
Vendor-agnostic MSP skills — terminology, ticket triage, incident correlation, and billing reconciliation
Claude plugins for Better Stack - uptime monitoring, incident management, status pages, on-call schedules, and log management (Logtail) for MSPs
Claude plugins for KnowBe4 - security awareness training, phishing simulation, user risk management
npx claudepluginhub wyre-technology/msp-claude-plugins --plugin devops-packCross-vendor service-desk operations — board health, dispatch prioritization, SLA monitoring, and shift handoffs across whatever PSA/RMM you have connected.
Harness-native ECC operator layer - 67 agents, 278 skills, 94 legacy command shims, reusable hooks, rules, selective install profiles, and production-ready workflows for Claude Code, Codex, OpenCode, Cursor, and related agent harnesses
Upstash Context7 MCP server for up-to-date documentation lookup. Pull version-specific documentation and code examples directly from source repositories into your LLM context.
Consult multiple AI coding agents (Gemini, OpenAI, Grok, Perplexity, plus codex, antigravity, and grok CLIs when installed) to get diverse perspectives on coding problems
A growing collection of Claude-compatible academic workflow bundles. Covers scientific figures, manuscript writing and polishing, reviewer assessment, citation retrieval, data availability, paper reading, literature search, response letters, paper-to-PPTX conversion, and evidence-grounded Chinese invention patent drafting. Rules are organized as reusable skill folders with explicit workflows and quality checks.
Comprehensive skill pack with 66 specialized skills for full-stack developers: 12 language experts (Python, TypeScript, Go, Rust, C++, Swift, Kotlin, C#, PHP, Java, SQL, JavaScript), 10 backend frameworks, 6 frontend/mobile, plus infrastructure, DevOps, security, and testing. Features progressive disclosure architecture for 50% faster loading.