service-innovation

Use when designing, analyzing, teaching, or facilitating service design tools — especially the Ecosystem Map (生態系地圖) and Service Blueprint (服務藍圖). Trigger on requests involving 服務設計、服務藍圖、生態系地圖、前台後台分析、利害關係人地圖、服務流程優化、服務旅程、接觸點、 service blueprint, ecosystem map, stakeholder mapping, service design workshop, CJM to blueprint, or any request to diagram/analyze/teach service delivery systems. Also trigger when someone uploads a service blueprint PDF or asks to turn a service journey into a blueprint structure.

Use when applying the SCAMPER creative thinking framework to systematically generate innovation ideas for products, services, processes, or concepts. Trigger on requests involving 奔馳法、SCAMPER、創意發想、創新思考、產品改良、服務優化、創意激盪、系統化創新, or when the user wants to explore multiple creative angles for an existing object/service/business model.

Use when turning a service design problem into a structured workshop output, especially for 服務設計, 服務藍圖, 服務流程, 接觸點, 前台後台, 服務實證, 顧客體驗, 利害關係人, 服務概念, or 服務架構. Trigger when the task asks for a practical service design brief, blueprint-ready structure, touchpoint analysis, or prototype and validation next steps rather than only theory review.

用於完整的服務創新案例分析報告。觸發於使用者要求研究某品牌、App、平台 或服務,要求依課堂格式完成案例分析,指定做一份某案例風格的服務創新研究, 或要求以 PESTEL、五力、SWOT、STP、BMC、persona、服務藍圖、CJM 等一種以上 框架分析服務創新案例。 必讀子文件（依需要載入）： - `references/01-research-protocol.md` — 資料查核標準與來源驗證流程 - `references/02-analysis-chain.md` — 分析鏈完整邏輯（PESTEL→五力→SWOT→STP→BMC→Persona→藍圖→CJM） - `references/03-section-specs.md` — 各報告區段的詳細規格與品質標準 - `references/04-quality-checklist.md` — 輸出前的自我檢查清單 - `assets/report-template.md` — 空白報告模板 每次開始新案例前，先讀 `references/01-research-protocol.md` 和 `references/02-analysis-chain.md`。

Use when turning a service innovation problem into concept options, prototype testing, and risk checks, especially for 服務創新, 創新機會, 價值共創, 服務原型, SCAMPER, 購買者效用矩陣, 創新流程, 創新困境, or 服務體驗工程. Trigger when the task asks for practical innovation directions, concept generation, opportunity framing, or validation planning rather than only concept definitions.