ThreatLocker Organizations

ThreatLocker Organizations

ThreatLocker is built for MSPs and treats each customer as a child organization beneath the partner organization. The API key you authenticate with belongs to a parent (partner) org and can see all of its children. Most fleet-wide reporting and any tenant pivot work runs through this skill.

API Tools

List Child Organizations

threatlocker_organizations_list_children

Returns the full list of child organizations visible to the authenticated key — typically organizationId, organizationName, isPartner, parentOrganizationId, computer counts, and creation timestamp. This is the first call in nearly every multi-tenant workflow.

Get Organization Auth Key

threatlocker_organizations_get_auth_key

Retrieves the auth key for a specific child organization. Used during agent provisioning and when a per-org integration (e.g. a client-facing dashboard) needs its own scoped credential.

Treat this output like any other secret. Don't paste it into tickets, chat, or unencrypted notes.

Organizations Eligible for Move

threatlocker_organizations_for_move_computers

Returns the orgs that are valid destinations when relocating a computer — usually a subset of child orgs filtered by partnership and permission. Not the same as the full child list.

Key Concepts

Partner vs Customer Org

• Partner org — Top-level MSP tenant. Holds the API key, owns global computer groups, and parents customer orgs.
• Customer (child) org — One per MSP client. Holds that client's computers, org-specific groups, approvals, and Action Log entries.

How Tenant Scoping Works

Three ways to scope a call to a specific tenant:

1. Set the organizationId header on the HTTP call.
2. Send childOrganizations: true in a GetByParameters body to roll across all children at once.
3. Omit both — the API key's primary org is used.

See api-patterns for header/body details.

Common Workflows

MSP Multi-Tenant Pivot

The fan-out pattern for any per-client report:

1. threatlocker_organizations_list_children to enumerate.
2. For each child, scope subsequent calls via the organizationId header and produce per-tenant numbers.
3. Or, if the entity supports it, use childOrganizations: true once and bucket results client-side by organizationId.

Onboarding a New Client Org

When a new customer is added in the ThreatLocker portal:

1. threatlocker_organizations_list_children and confirm the new org appears.
2. threatlocker_organizations_get_auth_key for the new org and securely transmit the key to the deployment team.
3. After agent rollout, validate computer count via the computers skill and confirm at least one Action Log entry per endpoint via audit-log.

Moving Computers Between Orgs

This happens when a client splits, merges, or you discover a computer was registered to the wrong tenant:

1. threatlocker_organizations_for_move_computers to confirm the target org is move-eligible.
2. Issue the move via the appropriate computer endpoint (the ThreatLocker portal also exposes this in the UI).
3. Re-pull the computer with threatlocker_computers_get and confirm the new organizationId and that the computerGroup reset to the destination org's default.

Per-Tenant Approval Queue Audit

1. List children.
2. For each, set organizationId header and call threatlocker_approvals_pending_count.
3. Output a per-tenant pending count to spot the org generating the most queue pressure (often a sign of policy mode mismatch or a newly onboarded client still in baseline).

Edge Cases

• Inactive or hidden orgs — Some child orgs are archived or hidden. The list endpoint may include a flag; ignore those for fleet reports.
• Stale auth keys — A previously retrieved auth key continues to work until rotated. Don't assume the key in your records is current; pull fresh when in doubt.
• Move eligibility surprises — for_move_computers filters by partner relationship. If an org isn't in the result, the source org's parent doesn't have permission to move into it.

Best Practices

• Cache the child list for a session — it rarely changes mid-session.
• Always include both organizationId and organizationName in multi-tenant reports so a reader knows which client a number refers to.
• Treat auth keys as secrets in transit (encrypted vaults, not tickets) and at rest.
• Before any move, snapshot the source computer record so you can confirm post-move state.

Related Skills

• api-patterns — organizationId header and childOrganizations body flag
• computers — Computers within an org
• approval-requests — Per-tenant queue
• audit-log — Per-tenant Action Log