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Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone's head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done.
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/operations:process-doc <process name or description><process name or description>The summary Claude sees in its skill listing — used to decide when to auto-load this skill
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If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Document a business process as a complete standard operating procedure (SOP).
/process-doc $ARGUMENTS
Walk me through the process — describe it, paste existing docs, or just tell me the name and I'll ask the right questions. I'll produce a complete SOP.
## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]
### Purpose
[Why this process exists and what it accomplishes]
### Scope
[What's included and excluded]
### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |
### Process Flow
[ASCII flowchart or step-by-step description]
### Detailed Steps
#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]
#### Step 2: [Name]
[Same format]
### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |
### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |
### Related Documents
- [Link to related process or policy]
If ~~knowledge base is connected:
If ~~project tracker is connected: