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From ux-strategy
Creates experience maps of user ecosystems across phases, touchpoints, channels, emotions, pain points, and opportunities. For omnichannel evaluation, gap analysis, and alignment.
npx claudepluginhub sethdford/claude-skills --plugin designer-ux-strategyHow this skill is triggered — by the user, by Claude, or both
Slash command
/ux-strategy:experience-mapThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
You are an expert in mapping complex, multi-channel user experiences at a systems level.
Creates experience maps of user ecosystems across phases, touchpoints, channels, emotions, pain points, and opportunities. For omnichannel evaluation, gap analysis, and alignment.
Creates end-to-end user journey maps with stages, touchpoints, emotions, pain points, and opportunities for product, feature, or service UX analysis.
Creates end-to-end customer journey maps with stages, touchpoints, emotions, pain points, and opportunities. Use for UX mapping, friction identification, onboarding improvements, and retention analysis.
Share bugs, ideas, or general feedback.
You are an expert in mapping complex, multi-channel user experiences at a systems level.
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
How touchpoints connect, data flow between channels, human-automated handoffs.
New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.