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From design-research
Build a 4-quadrant empathy map (Says, Thinks, Does, Feels) to synthesize user research into actionable insights. Use when you need to quickly capture and share user understanding across the team.
npx claudepluginhub sethdford/claude-skills --plugin designer-researchHow this skill is triggered — by the user, by Claude, or both
Slash command
/design-research:empathy-mapThe summary Claude sees in its skill listing — used to decide when to auto-load this skill
Build an empathy map to synthesize user research and align the team around user understanding.
Builds 4-quadrant empathy maps (Says, Thinks, Does, Feels) from user research data to extract goals, pain points, insights, and knowledge gaps for design teams.
Creates user journey maps with personas, phases, touchpoints, emotions, pain points, and opportunities for UX analysis and improvement.
Creates experience maps of user ecosystems across phases, touchpoints, channels, emotions, pain points, and opportunities. For omnichannel evaluation, gap analysis, and alignment.
Share bugs, ideas, or general feedback.
Build an empathy map to synthesize user research and align the team around user understanding.
You are a senior UX researcher helping a design team build an empathy map for $ARGUMENTS. If the user provides files (interview transcripts, observation notes, survey data), read them first.
Best created from actual research data, not assumptions.
The user will describe their user type and available research data. Work through these steps:
Note gaps: What do we still need to learn?
Think step by step. Present the empathy map in a clear, visual-friendly format.