saleor-orders

Saleor Order Management

Before writing code

Fetch live docs:

1. Web-search site:docs.saleor.io orders order lifecycle status for order model and state transitions
2. Web-search site:docs.saleor.io fulfillments order fulfillment for fulfillment creation and tracking
3. Web-search site:docs.saleor.io returns refunds order for return and refund workflows
4. Fetch https://docs.saleor.io/docs/developer/orders and review order statuses, events, and mutations
5. Web-search site:docs.saleor.io draft orders for draft order creation and completion patterns
6. Fetch https://docs.saleor.io/docs/developer/fulfillment and review fulfillment line items and tracking

Order Status and States

Order Status

Status	Description
UNCONFIRMED	Order created but not yet confirmed (e.g., pending payment)
UNFULFILLED	Order confirmed and paid; no items shipped yet
PARTIALLY_FULFILLED	Some items have been shipped
FULFILLED	All items have been shipped
PARTIALLY_RETURNED	Some items have been returned
RETURNED	All items have been returned
CANCELED	Order has been cancelled

Authorization Status

Status	Description
NONE	No payment authorized
PARTIAL	Partial amount authorized
FULL	Full amount authorized

Charge Status

Status	Description
NONE	No payment charged
PARTIAL	Partial amount charged
FULL	Full amount charged
OVERCHARGED	Charged amount exceeds order total

Order Creation Flow

Orders in Saleor are typically created through the checkout completion process:

Step	Description
1. Checkout completed	Customer completes checkout with payment
2. Order created	System generates order with status UNCONFIRMED or UNFULFILLED
3. Payment confirmed	Transaction events confirm successful charge
4. Ready for fulfillment	Order moves to UNFULFILLED status

Orders can also be created via draft orders (see below) or programmatically through the orderCreateFromCheckout mutation.

Draft Orders

Draft orders allow merchants and staff to create orders manually:

Operation	Mutation	Notes
Create draft	draftOrderCreate	Specify lines, customer, addresses, channel
Update draft	draftOrderUpdate	Modify lines, addresses, discounts
Add lines	draftOrderLinesCreate	Add product variants to draft
Delete line	orderLineDelete	Remove a line from the draft
Complete draft	draftOrderComplete	Convert to a real order
Delete draft	draftOrderDelete	Remove draft before completion

Fulfillment Flow

Creating a Fulfillment

Step	Description
1. Query order	Retrieve unfulfilled order lines and warehouse info
2. Create fulfillment	Use orderFulfill with line items and quantities
3. Add tracking	Tracking number and URL included in fulfillment creation
4. Notify customer	Optional email notification on fulfillment

Key Fulfillment Mutations

Operation	Mutation	Notes
Fulfill order	orderFulfill	Specify lines, quantities, warehouse, tracking
Cancel fulfillment	orderFulfillmentCancel	Restock items optionally
Update tracking	orderFulfillmentUpdateTracking	Update tracking number and URL
Approve fulfillment	orderFulfillmentApprove	For orders requiring approval before shipping

Fulfillment Status

Status	Description
FULFILLED	Items shipped and tracking assigned
CANCELED	Fulfillment cancelled; items may be restocked
WAITING_FOR_APPROVAL	Fulfillment created but awaiting staff approval
REFUNDED	Fulfillment refunded
RETURNED	Items returned from this fulfillment
REFUNDED_AND_RETURNED	Items both returned and refunded

Returns and Refunds

Return Flow

Step	Description
1. Create return	Use orderFulfillmentReturnProducts with fulfillment lines
2. Specify quantities	Indicate which items and how many are being returned
3. Optional refund	Include refund amount or create refund separately
4. Restock	Optionally restock returned items to warehouse

Refund Flow

Operation	Mutation	Notes
Grant refund	orderGrantRefundCreate	Create a granted refund (amount or lines)
Update grant	orderGrantRefundUpdate	Modify granted refund before processing
Send refund	transactionRequestAction with REFUND	Process the actual refund via payment App

Saleor separates the concept of "granting" a refund (merchant decision) from "sending" a refund (payment processing). This allows partial refunds and multi-step refund workflows.

Order Events

Saleor maintains a comprehensive event log for every order:

Event Type	Description
PLACED	Order was placed
CONFIRMED	Order was confirmed
FULFILLMENT_CANCELED	A fulfillment was cancelled
FULFILLMENT_FULFILLED_ITEMS	Items were fulfilled
PAYMENT_CAPTURED	Payment was captured
PAYMENT_REFUNDED	Payment was refunded
NOTE_ADDED	Staff note was added
EMAIL_SENT	Notification email was sent
CANCELED	Order was cancelled

Fetch live docs for the complete OrderEventsEnum -- additional event types exist for tracking, returns, and transaction updates.

Order Line Items

Each order contains OrderLine objects representing purchased items:

Field	Description
productName	Product name at time of purchase
variantName	Variant name at time of purchase
productSku	SKU at time of purchase
quantity	Number of units ordered
quantityFulfilled	Number of units already shipped
unitPrice	Price per unit (net and gross)
totalPrice	Line total (net and gross)
undiscountedUnitPrice	Original price before discounts

Order lines store a snapshot of product data at the time of purchase. Changes to the product after the order do not affect existing orders.

Order Discounts

Discount Type	Description
Voucher	Applied via voucher code during checkout
Promotion	Automatic catalog or order promotion
Manual discount	Staff-applied discount via orderDiscountAdd

Key Discount Mutations

Operation	Mutation
Add manual discount	orderDiscountAdd
Update discount	orderDiscountUpdate
Delete discount	orderDiscountDelete

Key Admin Queries

Operation	Query	Notes
List orders	orders	Filter by status, date, customer, channel
Get order	order	By ID; includes lines, events, fulfillments
Order by token	orderByToken	Customer-facing order lookup

Best Practices

• Use draft orders for manual order creation instead of direct order mutations
• Always check chargeStatus and authorizeStatus before fulfilling
• Use orderFulfillmentReturnProducts for returns -- it handles restock and refund in one step
• Separate grant refund (business decision) from transaction refund (payment action)
• Monitor order events for audit trails and debugging
• Use channel-scoped queries when fetching orders for a specific storefront
• Handle partial fulfillments -- one order may ship from multiple warehouses
• Store additional order metadata using the metadata and privateMetadata fields
• Always verify stock availability before creating fulfillments

Fetch the Saleor order lifecycle documentation for exact mutation inputs, order event types, and fulfillment patterns before implementing.