New Service Request Skill

New Service Request Skill

Create a new GitHub issue in the RDL Service Desk repository from one of its issue templates.

Repository: rdl-service-desk/service-desk (https://github.com/rdl-service-desk/service-desk)

How to run it

This is an agent skill, not a CLI — there is no new_service_request binary. When it is invoked (e.g. /rdl-team:new-service-request), you create the issue using whatever GitHub tooling is available in the session, preferring:

1. the GitHub MCP server's create-issue tool, or
2. the gh CLI (worked command below).

First confirm you can reach rdl-service-desk/service-desk (see Compatibility above). If you cannot, tell the user what access is missing instead of guessing.

Available templates

Template	Label	Source	Fields
data-request	data-request	data_request_template.md	Project title, Approval ID, Workflow Checklist
enquiry	enquiry	enquiry_template.md	Overview, Priority
ict	ICT	ict_request_template.md	Overview, Priority

Labels are case-sensitive: ICT is uppercase, the other two are not.

Workflow

1. Ask which template the request uses — data-request, enquiry, or ict (1, 2, or 3).
2. Ask for the issue number — the user must supply this; never invent one. It is allocated outside this repository, so it cannot be derived or guessed.
3. Collect the template's required fields (see Template details below).
4. Create the issue in rdl-service-desk/service-desk, and assign it to the requesting user.
5. Return the new issue's URL so the user can confirm it.

Title convention: the issue number prefixed with THHSRDLENQ-, uniform across all three templates — issue number 1181 becomes the title THHSRDLENQ-1181.

gh issue create \
  --repo rdl-service-desk/service-desk \
  --title "THHSRDLENQ-1181" \
  --label enquiry \
  --assignee @me \
  --body "$(cat <<'EOF'
## Overview

Data management review

## Priority

medium
EOF
)"

The body must use the template's ## headings verbatim — the repo's .github/ISSUE_TEMPLATE/*.md files are the source of truth, so read the relevant one first if you need to confirm the current headings.

Template details

1. Data Request (data-request)

• Project title — e.g. "Emergency Examination Authority Presentations in the Emergency Department"
• Approval ID — e.g. THHSAQUIRE-1234 or SSAQTHS-123456
• Workflow checklist — mark items complete (e.g. repo bootstrapped, released)

2. Enquiry Request (enquiry)

• Overview — brief description (e.g. "Data management review")
• Priority — low, medium, or high

3. ICT Request (ict)

• Overview — brief description (e.g. "New user account setup")
• Priority — low, medium, or high