granola-common-errors

Granola Common Errors

Overview

Diagnose and resolve common Granola issues for uninterrupted meeting capture.

Quick Diagnostics

Check Granola Status

# macOS - Check if Granola is running
pgrep -l Granola

# Check audio devices
system_profiler SPAudioDataType | grep "Default Input"

# Check microphone permissions
tccutil list | grep Granola

Common Errors & Solutions

Audio Issues

Error: "No Audio Captured"

Symptoms: Meeting recorded but transcript is empty Causes & Solutions:

Cause	Solution
Wrong audio input	System Preferences > Sound > Input > Select correct device
Microphone muted	Check physical mute button on device
Permission denied	Grant microphone access in System Preferences
Virtual audio conflict	Disable conflicting audio software

# Reset audio on macOS
sudo killall coreaudiod

Error: "Poor Transcription Quality"

Symptoms: Many errors in transcript Solutions:

1. Use quality microphone or headset
2. Reduce background noise
3. Speak clearly and at moderate pace
4. Position microphone closer

Calendar Sync Issues

Error: "Meeting Not Detected"

Symptoms: Granola doesn't auto-start for scheduled meeting Solutions:

1. Check calendar connection:

   • Settings > Integrations > Calendar
   • Disconnect and reconnect

2. Verify event visibility:

   • Event must be on synced calendar
   • You must be an attendee
   • Event needs video link

3. Force sync:

   • Click sync button in Granola
   • Wait 30 seconds
   • Check if meeting appears

Error: "Calendar Authentication Failed"

Symptoms: Can't connect Google/Outlook calendar Solutions:

1. Clear browser cache
2. Log out of Google/Microsoft account
3. Log back in
4. Try connecting Granola again
5. Use private/incognito browser window

Processing Issues

Error: "Notes Not Appearing"

Symptoms: Meeting ended but no notes generated Solutions:

Timeframe	Action
< 2 min	Wait - processing takes time
2-5 min	Check internet connection
5-10 min	Restart Granola app
> 10 min	Contact support

Error: "Processing Failed"

Symptoms: Error message after meeting Causes:

• Audio file corrupted
• Meeting too short (< 2 min)
• Server issues
• Storage full

Solutions:

1. Check Granola status page
2. Verify sufficient disk space
3. Try re-uploading if option available
4. Contact support with meeting ID

Integration Issues

Error: "Zapier Connection Lost"

Symptoms: Automations not triggering Solutions:

1. Open Zapier dashboard
2. Find Granola connection
3. Click "Reconnect"
4. Re-authorize access
5. Test Zap manually

Error: "Slack/Notion Sync Failed"

Symptoms: Notes not appearing in connected apps Solutions:

1. Check integration status in Settings
2. Verify target workspace permissions
3. Re-authenticate if expired
4. Check target channel/database exists

App Issues

Error: "App Won't Start"

Solutions (macOS):

# Force quit Granola
killall Granola

# Clear preferences (caution: resets settings)
rm -rf ~/Library/Preferences/com.granola.*
rm -rf ~/Library/Application\ Support/Granola

# Reinstall
brew reinstall granola

Solutions (Windows):

1. Task Manager > End Granola process
2. Settings > Apps > Granola > Repair
3. If fails, uninstall and reinstall

Error: "Update Failed"

Solutions:

1. Close Granola completely
2. Download latest from granola.ai/download
3. Install over existing version
4. Restart computer if needed

Error Code Reference

Code	Meaning	Action
E001	Authentication failed	Re-login to Granola
E002	Audio capture error	Check microphone
E003	Network error	Check internet
E004	Processing timeout	Retry or contact support
E005	Storage full	Free up disk space
E006	Calendar sync error	Reconnect calendar

When to Contact Support

• Errors persist after troubleshooting
• Data loss or corruption
• Billing issues
• Feature requests

Support: [email protected]

Resources

• Granola Status
• Granola Help Center
• Known Issues

Next Steps

Proceed to granola-debug-bundle for creating diagnostic reports.