Skill

fondo-common-errors

Diagnose and fix common Fondo issues including integration sync failures, categorization errors, and R&D credit qualification problems. Trigger: "fondo error", "fondo sync issue", "fondo not syncing", "fondo problem".

npx claudepluginhub flight505/skill-forge --plugin fondo-pack

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This skill is limited to using the following tools:

ReadGrep

Preview

Quick reference for common Fondo platform issues and their resolutions.

SKILL.md

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Last CommitApr 30, 2026

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Fondo Common Errors

Overview

Quick reference for common Fondo platform issues and their resolutions.

Integration Sync Issues

Issue

Cause

Solution

Bank transactions not appearing

Plaid connection expired

Dashboard > Integrations > Re-connect bank

Gusto data stale

OAuth token expired (90-day limit)

Re-authorize in Integrations

Stripe revenue missing

Webhook not configured

Connect Stripe in Dashboard > Integrations

Duplicate transactions

Multiple connections to same bank

Remove duplicate in Integrations

Payroll amounts wrong

Mid-period payroll change

Notify Fondo CPA via Dashboard > Messages

Categorization Errors

Error

Fix

Software expense marked as Office

Recategorize in Transactions, Fondo learns

Contractor marked as Vendor

Ensure 1099 classification matches in payroll

Inter-company transfer as Revenue

Mark as Transfer in Transactions

R&D expense not flagged

Tag employee/activity as R&D in Dashboard

R&D Credit Issues

Issue

Cause

Solution

Credit is $0

No qualifying W-2 employees

Hire W-2 (not 1099) for R&D work

Credit lower than expected

Activities not properly documented

Schedule call with Fondo CPA team

Ineligible (>$5M revenue)

Exceeds startup threshold

Credit still available, just not payroll offset

Missing contractor hours

Time tracking not connected

Upload contractor time logs manually

Escalation

Dashboard > Messages > New Message (response within 1 business day)

Schedule call with CPA team via Dashboard > Support

For urgent tax deadlines: email support@fondo.com

Resources

Next Steps

For diagnostic data collection, see fondo-debug-bundle.