Stats
Actions
Tags
From badi
Provides structured procedures for customer onboarding, health scoring, churn prevention, expansion, advocacy, and more. Reduces churn through first-value moments and lifecycle messaging.
How this skill is triggered — by the user, by Claude, or both
Slash command
/badi:customer-successThis skill is limited to the following tools:
The summary Claude sees in its skill listing — used to decide when to auto-load this skill
> 48 structured procedures
48 structured procedures
The skill of successfully ramping new customers onto the product and service. Reduces churn through a welcome flow, first-value demonstration, and early adoption.
The skill of designing a customer health scoring system. Detects risk and opportunity by computing a composite score from usage, satisfaction, and engagement data.
The skill of detecting and preventing churn risk early. Extends customer lifetime through churn signals, proactive intervention, and win-back strategies.
The skill of identifying and evaluating upsell and cross-sell opportunities in existing customers. Drives revenue growth through customer-growth strategies.
The skill of turning happy customers into brand advocates. Drives organic growth through referral programs, case studies, and customer community.
The skill of planning customer success representative (CSR) meetings. Strengthens the customer relationship and demonstrates value through regular review meetings.
The skill of collecting and managing customer feedback. Listens to the voice of the customer systematically through surveys, interviews, and feedback channels.
The skill of delivering product and service education to customers. Raises customer competence through training materials, webinars, and self-service resources.
The skill of preparing quarterly business review (QBR) meetings. Manages the strategic customer relationship through performance summaries, value demonstration, and next-period planning.
The skill of customer segmentation from a customer-success perspective. Optimizes the service model, touch frequency, and resource allocation per segment.
The skill of managing the contract renewal process. Raises the renewal rate through a renewal calendar, risk assessment, and negotiation strategies.
The skill of mapping the customer journey from a customer-success perspective. Raises satisfaction through touchpoints and experience optimization across the lifecycle.
The skill of managing customer issues effectively through an escalation process. Delivers fast resolution via escalation levels, response times, and resolution protocols.
The skill of designing and running customer satisfaction surveys. Measures the customer experience systematically with CSAT, CES, and NPS surveys.
The CSM (Customer Success Manager) portfolio management skill. Delivers efficient portfolio management through balancing, prioritization, and resource allocation.
The skill of creating standard playbooks for customer-success processes. Raises team efficiency with repeatable, scalable process guides.
The skill of identifying and managing customer risk. Minimizes customer losses through risk indicators, early-warning mechanisms, and intervention plans.
The skill of showing customers the value delivered, concretely. Builds proof of value through ROI calculation, success metrics, and comparative analysis.
The skill of analyzing customer usage and engagement data. Enables data-driven customer management through usage patterns, adoption metrics, and health indicators.
The skill of building a customer self-service resource strategy. Raises customer independence through a knowledge base, video guides, and a community forum.
The skill of building and managing a customer community. Delivers loyalty and peer-to-peer support through forums, events, and a content strategy.
The skill of designing customer lifecycle notifications. Delivers timely customer communication through automated email, in-app messages, and push notifications.
The skill of defining and tracking customer-success KPIs. Manages team performance with GRR, NRR, churn rate, and adoption metrics.
The skill of building a communication plan across the customer lifecycle. Delivers proactive communication through touch frequency, channel selection, and message content.
The skill of winning back lost customers. Brings customers back through churn-reason analysis, win-back campaigns, and special-offer strategies.
The skill of managing and growing the customer-success team. Builds a high-performing CS team through hiring, training, performance management, and career development.
The skill of tracking product feature adoption. Maximizes product value through usage metrics, feature activation, and depth analysis.
The skill of building a systematic voice-of-customer (VoC) program. Enables customer-centric decisions through multi-channel feedback collection, analysis, and action conversion.
The skill of managing and escalating technical support requests effectively. Secures technical satisfaction through issue classification, response processes, and resolution tracking.
The skill of building a success plan per individual customer. Delivers personalized management through customer goals, success metrics, and an action plan.
The skill of building customized playbooks per customer segment. Defines differentiated service models by segment needs.
The skill of selecting and configuring the customer-success technology stack. Builds an efficient management infrastructure with CRM, a CS platform, and automation tools.
The skill of reviewing the overall health of the customer portfolio. Enables strategic decisions through portfolio-wide risk, opportunity, and trend analyses.
The skill of managing customer relationship transitions during CSM changes. Delivers a smooth handover through knowledge transfer, introductions, and continuity assurance.
The skill of designing and managing a customer referral program. Drives organic acquisition through referral incentives, tracking, and rewards.
The skill of analyzing customer engagement data. Assesses engagement health through email opens, meeting attendance, product usage, and support-request data.
The skill of managing customer expectations effectively. Protects satisfaction through clear communication, realistic goals, and transparent process management.
The skill of calculating and growing customer lifetime value (CLV). Optimizes CLV through revenue forecasts, churn probability, and expansion potential.
The skill of customer interviews and in-depth conversations. Understands needs, problems, and expectations deeply through structured interview techniques.
The skill of preparing CS team and portfolio performance reports. Delivers comprehensive reporting with KPIs, trends, and success stories.
The skill of rescuing customers under critical risk. Repairs the relationship through emergency response, root-cause analysis, and a corrective action plan.
The skill of automating customer-success processes. Scales CS operations through trigger-based actions, automated notifications, and workflows.
The skill of mapping the customer experience end to end. Builds a holistic experience view through the emotional journey, pain points, and satisfaction peaks.
The skill of designing CS operational processes. Builds a scalable CS operation through workflows, roles, and responsibilities.
The skill of spreading a customer-success culture across the organization. Builds customer-centricity through training, metric sharing, and cross-department collaboration.
The skill of prioritizing customer requests and needs. Ranks customer actions by urgency, impact, and strategic value.
The skill of comparing CS metrics against industry benchmarks. Evaluates performance against best practices and industry standards.
The skill of scaling the CS operation alongside growth. Delivers efficient growth through automation, segmentation, and process optimization.
npx claudepluginhub fatihkan/badi --plugin badiCreates bite-sized, testable implementation plans from specs or requirements, with file structure and task decomposition. Activates before coding multi-step tasks.