Blumira MSP Operations

Blumira MSP Operations

Overview

Blumira's MSP path group (/msp/*) enables managed service providers to operate across multiple client organizations from a single set of credentials. This skill covers account management, cross-account queries, and per-account operations.

Key Concepts

MSP vs Org Paths

Feature	Org Path (/org/*)	MSP Path (/msp/*)
Scope	Single organization	Multiple managed accounts
Findings	Own findings only	All accounts or per-account
Devices	Own devices only	Per-account device lists
Users	Own users only	Per-account user lists
Auth	Org-level JWT	MSP-level JWT

Account Context

MSP tools require an account_id parameter to target a specific client account. Use blumira_msp_accounts_list to enumerate available accounts.

API Patterns

List Managed Accounts

blumira_msp_accounts_list
  page_size=100

Get Account Details

blumira_msp_accounts_get
  account_id=<UUID>

Cross-Account Findings

blumira_msp_findings_all
  status.eq=10
  severity.in=HIGH,CRITICAL
  order_by=-created

Returns findings from ALL managed accounts with account context included.

Per-Account Findings

blumira_msp_findings_list
  account_id=<UUID>
  status.eq=10

Get a Finding in Account Context

blumira_msp_findings_get
  account_id=<UUID>
  finding_id=<UUID>

Resolve an Account's Finding

blumira_msp_findings_resolve
  account_id=<UUID>
  finding_id=<UUID>
  resolution_type=10
  notes="Confirmed and remediated."

Assign a Finding

blumira_msp_findings_assign
  account_id=<UUID>
  finding_id=<UUID>
  user_id=<UUID>

Account Finding Comments

blumira_msp_findings_comments_list
  account_id=<UUID>
  finding_id=<UUID>

blumira_msp_findings_comments_add
  account_id=<UUID>
  finding_id=<UUID>
  comment="Investigation notes..."

Per-Account Devices

blumira_msp_devices_list
  account_id=<UUID>
  page_size=50

blumira_msp_devices_get
  account_id=<UUID>
  device_id=<UUID>

Per-Account Agent Keys

blumira_msp_keys_list
  account_id=<UUID>

blumira_msp_keys_get
  account_id=<UUID>
  key_id=<UUID>

Per-Account Users

blumira_msp_users_list
  account_id=<UUID>

Common Workflows

MSP Dashboard Overview

1. blumira_msp_accounts_list to get all managed accounts
2. blumira_msp_findings_all with status.eq=10 for open findings across all accounts
3. Group findings by account to produce per-account open finding counts
4. Highlight accounts with CRITICAL/HIGH severity findings

Per-Account Triage

1. blumira_msp_findings_list for the target account with status.eq=10
2. Sort by severity to prioritize
3. Investigate with blumira_msp_findings_get and comments
4. Resolve with blumira_msp_findings_resolve

Cross-Account Security Posture

1. blumira_msp_accounts_list to enumerate accounts
2. For each account, query open findings by severity
3. Query device counts with blumira_msp_devices_list
4. Compile into a posture report showing coverage and risk per account

Agent Coverage Audit

1. blumira_msp_accounts_list to get accounts
2. For each account, blumira_msp_devices_list to count devices
3. Compare against known device counts per client
4. Identify coverage gaps

Error Handling

403 on MSP Endpoints

Cause: JWT token is org-level, not MSP-level Solution: Generate an MSP-scoped JWT token from the Blumira portal.

Account Not Found

Cause: Invalid account ID or account not managed by this MSP Solution: Use blumira_msp_accounts_list to verify available accounts.

Cross-Account Query Timeout

Cause: Too many accounts or too broad a filter Solution: Narrow filters (date range, severity) or query accounts individually.

Best Practices

• Cache the account list at the start of MSP operations to avoid redundant calls
• Use blumira_msp_findings_all for overview, then drill into specific accounts
• Maintain consistent resolution standards across all managed accounts
• Document per-account context in finding comments for compliance
• Schedule regular cross-account posture reviews
• Use severity filters on cross-account queries to focus on what matters

Related Skills

• API Patterns — Filtering and pagination
• Findings — Finding lifecycle (org-level)
• Agents — Device management (org-level)
• Resolutions — Resolution types
• Users — User management