By thoniorf
Customer Success skills: Customer Health Scorecard, QBR Deck, Escalation Brief, Churn Analysis. Score account health with a weighted RAG framework, build structured QBR decks with value narratives, write crisp escalation briefs for at-risk accounts, and analyse churn by category and segment with prioritised interventions.
Analyse customer churn for a product or cohort and produce a structured churn report. Use when asked to analyse churn, understand why customers are leaving, identify churn patterns, calculate churn rate, or build a churn reduction plan. Produces a churn analysis with rate calculations, categorised reasons, early warning signals, and prioritised interventions.
Write a structured escalation brief for an at-risk customer account. Use when an account has escalated, when a customer is threatening churn, when a P1 customer issue needs executive attention, or when preparing an internal save play. Produces a crisp escalation brief with account context, timeline, root cause, business impact, and a clear resolution plan.
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
Build a Quarterly Business Review (QBR) deck structure and narrative for a customer account. Use when asked to prepare a QBR, business review meeting, executive review, or quarterly check-in with a customer. Produces a slide-by-slide QBR structure with talking points, metrics review, value narrative, and mutual next steps.
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npx claudepluginhub thoniorf/pm-claude-skills --plugin pm-csSales skills: Sales Battlecard, Discovery Call Prep, Proposal Writer, Account Plan, Sales Forecasting Model. Build competitive battlecards, prepare discovery calls, write winning proposals, create account plans, and build pipeline-based revenue forecasts with scenario analysis.
Legal skills: Contract Review, NDA Analyser, Legal Brief, Compliance Checklist. Flag risks in contracts and NDAs, draft legal memos in IRAC format, and generate GDPR, SOC 2, FCA and other compliance checklists. Not a substitute for qualified legal advice.
Research and healthcare skills: Clinical Case Summary, Research Protocol, Patient Communication, Literature Review. Write SBAR handovers, design research protocols, draft accessible patient communications, and structure literature reviews.
Design & UX skills: UX Research Plan, Design Critique, Accessibility Audit. Create research plans with discussion guides, critique designs using JTBD and Gestalt principles, and audit for WCAG 2.2 compliance.
Sprint & delivery skills: Sprint Planning, Technical Spec Template, A/B Test Planner, Go-to-Market Planner, Product Launch Checklist, Sprint Brief, Retro Analysis.
Ultra-compressed communication mode. Cuts 65% of output tokens (measured) while keeping full technical accuracy by speaking like a caveman.
Frontend design skill for UI/UX implementation
Memory compression system for Claude Code - persist context across sessions
Marketing skills for AI agents — conversion optimization, copywriting, SEO, paid ads, ad creative, and growth
Comprehensive UI/UX design plugin for mobile (iOS, Android, React Native) and web applications with design systems, accessibility, and modern patterns
Standalone image generation plugin using Nano Banana MCP server. Generates and edits images, icons, diagrams, patterns, and visual assets via Gemini image models. No Gemini CLI dependency required.