hospice-referral-sales

Read the referral-to-admission funnel — conversion rate by stage, time-to-admission, the leaking stage, and a root cause + owner for every declined referral — then connect activity to an average-daily-census target. A referral is not census until it converts.

Prepare for a goals-of-care 'hospice conversation' — a values-first talk-track or an objection-handling response (giving up / too soon / my doctor didn't mention it / I want to keep fighting), with the hospice-vs-palliative framing. Empathy and accuracy; never a scripted guarantee or a pressure tactic.

Run a proposed gift, meal, sponsorship, arrangement, marketing piece, or PHI-handling situation through the fraud-and-abuse and privacy line — name the rule (AKS / Stark / beneficiary-inducement / HIPAA), flag the risk, give the safe-harbor structure, and route the RULING to the compliance officer. Never a green-light.

Plan or re-plan a hospice referral territory — segment the referral sources, prioritize by volume × eligibility density × relationship gap, and build a per-segment outreach + in-service plan. Patient-access-led; every value exchange routes to compliance.

Prepare a referral-partner business review — an outline led by patient and family OUTCOMES (timely admits, symptom relief, avoided readmissions, family support), not the agency's referral count, with an honest assessment and a joint action plan.

Use to read and improve the referral-to-admission funnel — referral volume, conversion rate, time-to-admission, same-day admits, declined-referral root cause, CRM hygiene, and average daily census growth; treats a non-converting referral as not-census. NOT for clinical eligibility or the dashboard.

Use this agent to prepare for the human conversations at the heart of hospice referral work — coaching a clinician or family through the hospice-vs-palliative distinction, the 'hospice is giving up' myth, the timing of the conversation, and the common objections.

Use this agent to prepare EDUCATION on hospice eligibility — the Medicare Hospice Benefit, the published LCD decline criteria by diagnosis (cardiac, pulmonary, dementia/FAST, renal, liver, stroke, ALS, cancer, failure-to-thrive), and the PPS/FAST/NYHA scales.

Use to check any referral-development activity against the fraud-and-abuse and privacy line BEFORE it happens — gifts, meals, sponsorships, free services, staffing/space (Anti-Kickback & Stark), patient inducements, marketing truthfulness, PHI (HIPAA). It frames the question; it does NOT rule.

Use this agent to retain and grow a KEY referral partner — prep a referral-partner business review led by patient/family outcomes, build a partner account plan, map whitespace (units, floors, service lines not yet referring), or recover a relationship after a poor admission experience.

Veteran playbook for reading the hospice referral-to-admission funnel — the stage definitions tied to observable events, conversion rate, time-to-admission and same-day admits, the declined-referral root-cause taxonomy with an owner for each, average daily census and length-of-stay reads, and the activity-to-census model. Consulted by admissions-conversion-coach. A referral is not census until it converts.

Veteran playbook for the human conversations in hospice referral work — the hospice-vs-palliative distinction, the timing problem, the myth-and-objection responses ('giving up', 'too soon', 'my doctor didn't mention it', 'I want to keep fighting'), and a values-first, no-false-promise framing approach. Consulted by goals-of-care-conversation-coach. Empathy and accuracy; never a scripted guarantee or a pressure tactic.

Veteran playbook for EDUCATING referral sources on hospice eligibility — the Medicare Hospice Benefit structure, the non-disease-specific decline guidelines, the diagnosis-specific LCD criteria, and the PPS/FAST/NYHA scales. Teaches recognition, never certification. Consulted by hospice-eligibility-educator. Every output ends with 'the attending physician and medical director certify eligibility.'

Veteran playbook for hospice referral-marketing compliance — the Anti-Kickback Statute and its hospice-relevant safe harbors, Stark, the beneficiary-inducement CMP, the gift/meal nominal-value discipline, OIG hospice risk areas, truthful-marketing rules, and HIPAA for a liaison. Consulted by hospice-sales-compliance-advisor. Frames the question and names the rule and safe harbor; routes the RULING to the compliance officer / counsel.

Veteran playbook for hospice key-referral-partner work — the partner business-review structure (patient outcomes, access improvements, honest assessment, shared goals, joint plan), the account-plan template (relationship map, whitespace by unit/service line, growth plays, risks), the relationship-recovery sequence, and the partner-health read. Consulted by referral-account-manager. Patient-outcome-led; never retain or grow a partner with an un-cleared value exchange.

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