servicenow

ServiceNow MCP Server

Connect Claude AI to ServiceNow. 19 tools + 5 resources for incidents, CMDB, update sets, and more —
accessible from Claude Desktop, Claude Code, or any MCP client over stdio or Streamable HTTP.

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Table API · CMDB · Update Sets · Aggregation · Resources · OAuth 2.1+PKCE · Streamable HTTP · Claude Code Plugin · 4 Skills

What This Does

This MCP server lets AI assistants interact directly with a ServiceNow instance. Instead of copy-pasting between ServiceNow and your AI tool, Claude can query incidents, create records, explore CMDB relationships, and manage update sets through natural conversation.

Built with FastMCP 3.1 for decorator-based tool definitions, MCP resources, and dual transport support.

Native vs Community

ServiceNow shipped a native MCP Server in Zurich (2025). Here's when to use each:

	Native (Zurich+)	This project
SN version	Zurich+ only	Any version (Tokyo+)
Entitlement	Requires Now Assist SKU	None (MIT, free)
Auth model	OAuth 2.1 + PKCE via AI Control Tower	OAuth 2.1 + PKCE via FastMCP proxy
Governance	AI Control Tower policies	Self-managed
Table access	Governed by CT config	Full table API access
AI models	Now Assist models + approved	Any MCP client (Claude, GPT, etc.)
Custom tools	Requires SN development	Python — add tools in minutes

Use native if you're on Zurich+ with Now Assist and need AI Control Tower governance. Use this if you're on an older version, don't have the entitlement, need custom table access, or want to use any AI model.

Getting Started

1. Get a ServiceNow Instance

Sign up for a free Personal Developer Instance (PDI) — it comes pre-loaded with demo data. Wake it from the developer portal if it's hibernating.

2. Install

# From PyPI (recommended)
pip install mcp-server-servicenow

# Or run directly with uvx (no install needed)
uvx mcp-server-servicenow --help

3. Configure Your MCP Client

Copy .mcp.json.example to .mcp.json and fill in your credentials, or use the Claude Code CLI:

claude mcp add servicenow -- uvx mcp-server-servicenow \
  --instance-url https://your-instance.service-now.com \
  --auth-type basic --username admin --password your-password

4. Verify

Ask Claude: "List the 5 most recent incidents" — if it returns data, you're connected.

From Source

git clone https://github.com/jschuller/mcp-server-servicenow.git
cd mcp-server-servicenow
pip install -e .

# Run with stdio (Claude Desktop / Claude Code)
mcp-server-servicenow \
  --instance-url https://your-instance.service-now.com \
  --auth-type basic \
  --username admin \
  --password your-password

# Or run with HTTP (remote access / Cloud Run)
mcp-server-servicenow \
  --transport streamable-http \
  --port 8080 \
  --instance-url https://your-instance.service-now.com \
  --auth-type basic \
  --username admin \
  --password your-password

Available Tools