By CatalinCighi
Customer Success skills: Customer Health Scorecard, QBR Deck, Escalation Brief, Churn Analysis. Score account health with a weighted RAG framework, build structured QBR decks with value narratives, write crisp escalation briefs for at-risk accounts, and analyse churn by category and segment with prioritised interventions.
Analyse customer churn for a product or cohort and produce a structured churn report. Use when asked to analyse churn, understand why customers are leaving, identify churn patterns, calculate churn rate, or build a churn reduction plan. Produces a churn analysis with rate calculations, categorised reasons, early warning signals, and prioritised interventions.
Write a structured escalation brief for an at-risk customer account. Use when an account has escalated, when a customer is threatening churn, when a P1 customer issue needs executive attention, or when preparing an internal save play. Produces a crisp escalation brief with account context, timeline, root cause, business impact, and a clear resolution plan.
Build a customer health scorecard for a specific account. Use when asked to score account health, assess renewal risk, build a health dashboard, or evaluate an account's likelihood to renew or expand. Produces a structured health scorecard with a RAG status, dimension scores, key risks, and recommended actions.
Build a Quarterly Business Review (QBR) deck structure and narrative for a customer account. Use when asked to prepare a QBR, business review meeting, executive review, or quarterly check-in with a customer. Produces a slide-by-slide QBR structure with talking points, metrics review, value narrative, and mutual next steps.
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npx claudepluginhub catalincighi/pm-claude-skills --plugin pm-csData & metrics skills: Data Analysis Standard, Retention Analysis, Product Health Analysis. Structure metric deep-dives, funnel analysis, cohort studies and churn investigations.
Advanced PM skills: AI Product Canvas, Multi-Source Signal Synthesiser, Experiment Designer, Design Handoff Brief. For senior PMs working on complex or AI-powered products.
Sprint & delivery skills: Sprint Planning, Technical Spec Template, A/B Test Planner, Go-to-Market Planner, Product Launch Checklist, Sprint Brief, Retro Analysis.
Strategy & stakeholder skills: Competitor Signal Tracker, Competitive Intelligence Monitor, Stakeholder Influence Mapper, Strategic Narrative Generator, Executive Update, Ambiguity Resolver.
Planning & strategy skills: OKR Builder, Feature Prioritisation (RICE/MoSCoW/Kano/ICE), Roadmap Presentation, Pricing Strategy, RICE + Impact Matrix, Roadmap Narrative.
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