Analyze Ticket

Analyze a FreeScout ticket to determine the issue type, root cause, and suggested solution.

Usage

/ticket-analyze <ticket>

Where <ticket> can be:

• Ticket ID (e.g., 12345)
• Ticket number (e.g., #1234)
• FreeScout URL (e.g., https://support.example.com/conversation/12345)

Action

Use the mcp__freescout__freescout_analyze_ticket tool:

mcp__freescout__freescout_analyze_ticket({
  ticket: "<ticket identifier>"
})

Output

Present the analysis including:

• Issue Type: Bug, feature request, how-to question, billing, etc.
• Root Cause: What's causing the issue
• Suggested Solution: Recommended steps to resolve
• Priority Level: Based on impact and urgency
• Related Context: Any relevant product areas or past similar tickets

Use this analysis to inform your response to the customer or to guide the support team.