Better Stack Status Pages

Better Stack Status Pages

Overview

Status pages in Better Stack provide a public-facing view of your service health. They automatically reflect monitor statuses and allow manual incident and maintenance updates. MSPs use status pages to communicate service availability to clients without exposing internal monitoring details.

Key Concepts

Status Page Components

Status pages are composed of resources (components) that map to monitors:

• Each resource shows a status indicator (operational, degraded, downtime, maintenance)
• Resources are automatically updated based on linked monitor status
• Resources can be grouped into sections for organization

Component Statuses

• Operational - Service is fully functional
• Degraded Performance - Service is working but with reduced performance
• Partial Outage - Some aspects of the service are unavailable
• Major Outage - Service is completely unavailable
• Maintenance - Service is under planned maintenance

Maintenance Windows

Maintenance windows allow you to:

• Schedule downtime in advance
• Notify subscribers before maintenance begins
• Suppress alerts during planned work
• Auto-update status page during the maintenance period

API Patterns

List Status Pages

betterstack_list_status_pages

Parameters:

• page - Pagination cursor

Example response:

{
  "data": [
    {
      "id": "sp-123",
      "type": "status_page",
      "attributes": {
        "company_name": "Acme Corp",
        "company_url": "https://acme.com",
        "subdomain": "status-acme",
        "custom_domain": "status.acme.com",
        "timezone": "America/New_York"
      }
    }
  ]
}

Get Status Page Details

betterstack_get_status_page

Parameters:

• status_page_id - The status page ID

Create Status Page

betterstack_create_status_page

Parameters:

• company_name - Name displayed on the status page (required)
• company_url - Company website URL
• subdomain - Subdomain for the Better Stack hosted status page
• custom_domain - Custom domain for the status page
• timezone - Timezone for the status page display

List Status Page Resources

betterstack_list_status_page_resources

Parameters:

• status_page_id - The status page ID

Common Workflows

Setting Up a Client Status Page

1. Create a status page with betterstack_create_status_page
2. Configure the subdomain or custom domain
3. Add resources (components) linked to the client's monitors
4. Group resources by service category (Web, API, Email, etc.)
5. Share the status page URL with the client

Posting a Maintenance Window

1. Identify affected monitors and status page resources
2. Pause affected monitors to suppress false alerts
3. Update status page resources to "Maintenance" status
4. Perform maintenance work
5. Resume monitors and verify recovery
6. Update status page resources back to "Operational"

Incident Communication

1. When an incident is triggered, verify status page reflects downtime
2. Post a status update with the current investigation status
3. Update as investigation progresses
4. Post resolution update when the issue is fixed
5. Verify status page returns to all-operational

Error Handling

Status Page Not Found

Cause: Invalid status page ID Solution: List status pages to verify the correct ID

Custom Domain DNS Not Configured

Cause: Custom domain CNAME record not pointing to Better Stack Solution: Configure CNAME record as documented in Better Stack settings

Resource Already Linked

Cause: Attempting to add a monitor that's already linked to the status page Solution: Check existing resources before adding

Best Practices

• Create a separate status page per client or product
• Use meaningful resource names that clients understand (avoid internal jargon)
• Group resources by service category for clarity
• Schedule maintenance windows during off-peak hours
• Communicate proactively -- post updates before clients report issues
• Use custom domains for professional branding
• Include only client-relevant monitors, not internal infrastructure
• Keep historical incident data for SLA reporting

Related Skills

• api-patterns - Pagination and error handling
• monitors - Monitors linked to status page resources
• incidents - Incidents reflected on status pages
• oncall - On-call team notified during outages