Granola Debug Bundle

Overview

Collect comprehensive diagnostic information for Granola troubleshooting and support requests.

Prerequisites

• Administrator access on your computer
• Granola installed (even if malfunctioning)
• Terminal/Command Prompt access

Instructions

Step 1: System Information

macOS

# Create debug directory
mkdir -p ~/Desktop/granola-debug
cd ~/Desktop/granola-debug

# System info
sw_vers > system-info.txt
system_profiler SPHardwareDataType >> system-info.txt
system_profiler SPSoftwareDataType >> system-info.txt

# Audio configuration
system_profiler SPAudioDataType > audio-config.txt

# Display info
system_profiler SPDisplaysDataType > display-info.txt

Windows

# Create debug directory
mkdir $env:USERPROFILE\Desktop\granola-debug
cd $env:USERPROFILE\Desktop\granola-debug

# System info
systeminfo > system-info.txt

# Audio devices
Get-WmiObject Win32_SoundDevice | Out-File audio-devices.txt

Step 2: Granola Logs

macOS

# Granola application logs
cp -r ~/Library/Logs/Granola ./granola-logs 2>/dev/null

# Application support data (no sensitive data)
ls -la ~/Library/Application\ Support/Granola/ > app-support-listing.txt

# System logs related to Granola
log show --predicate 'process == "Granola"' --last 1h > system-logs.txt 2>/dev/null

Windows

# Granola logs
Copy-Item "$env:LOCALAPPDATA\Granola\logs" -Destination ".\granola-logs" -Recurse

# Application event logs
Get-EventLog -LogName Application -Source "Granola" -Newest 100 | Out-File app-events.txt

Step 3: Network Diagnostics

# Test Granola connectivity
curl -s -o /dev/null -w "%{http_code}" https://api.granola.ai/health > network-test.txt
curl -s -o /dev/null -w "%{http_code}" https://granola.ai >> network-test.txt

# DNS resolution
nslookup api.granola.ai >> network-test.txt 2>&1

# Trace route (optional, may take time)
traceroute -m 10 api.granola.ai >> network-test.txt 2>&1

Step 4: Calendar Integration Status

# Create calendar status report
cat > calendar-status.txt << 'EOF'
Calendar Integration Checklist:

1. Calendar Provider: [Google/Outlook/Other]
2. Last Successful Sync: [Date/Time]
3. Connected Calendars: [List]
4. OAuth Token Status: [Valid/Expired/Unknown]
5. Permissions Granted: [Yes/No/Partial]

Recent Calendar Errors:
[Copy any errors from Granola settings]
EOF

Step 5: Audio Configuration Check

# macOS audio test
cat > audio-check.txt << 'EOF'
Audio Configuration Report
==========================

Default Input Device: $(system_profiler SPAudioDataType | grep "Default Input" | head -1)

Input Devices Available:
$(system_profiler SPAudioDataType | grep -A5 "Input Source")

Audio Permissions:
- Granola has microphone access: [Yes/No]
- Other apps using microphone: [List]

Virtual Audio Software:
- Loopback: [Installed/Not Installed]
- BlackHole: [Installed/Not Installed]
- Other: [Specify]
EOF

Step 6: Create Debug Bundle

# Package all diagnostics
cd ~/Desktop
zip -r granola-debug-$(date +%Y%m%d-%H%M%S).zip granola-debug/

echo "Debug bundle created: granola-debug-$(date +%Y%m%d-%H%M%S).zip"
echo "Send this file to help@granola.ai"

Debug Bundle Contents

File	Purpose
system-info.txt	OS and hardware details
audio-config.txt	Audio device configuration
granola-logs/	Application log files
network-test.txt	Connectivity diagnostics
calendar-status.txt	Calendar integration state
audio-check.txt	Microphone configuration

Output

• Comprehensive debug bundle zip file
• Ready for submission to Granola support
• Excludes sensitive data (transcripts, notes)

Privacy Considerations

The debug bundle does NOT include:

• Meeting transcripts or notes
• Personal calendar event details
• API keys or tokens
• Audio recordings

Submitting to Support

1. Email debug bundle to: help@granola.ai
2. Include:
   • Description of issue
   • Steps to reproduce
   • When issue started
   • Your Granola version
3. Reference any error codes displayed

Self-Diagnosis Tips

Before contacting support, check:

## Quick Checks
- [ ] Granola is updated to latest version
- [ ] Internet connection is stable
- [ ] Microphone permissions granted
- [ ] Calendar is connected
- [ ] Sufficient disk space (> 1GB)
- [ ] Antivirus not blocking Granola

Resources

• Granola Support
• Status Page

Next Steps

Proceed to granola-rate-limits to understand usage limits.