> "A process you can't see is a process you can't improve."
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"A process you can't see is a process you can't improve."
Model, analyze, and improve business processes using BPMN 2.0 notation. Delivers AS-IS documentation with pain points, TO-BE design with automation opportunities, process maturity scoring, automation ROI, and SAP fit-to-standard alignment. Produces HTML deliverables with Sofka branding. [EXPLICIT]
For project-specific variants, RACI templates, maturity model, compliance:
references/henka-process-variants.md
| Attribute | Description |
|---|---|
| Actor | Role (not person name) |
| Action | Verb + object |
| System | Tool/system used |
| Input/Output | Data consumed/produced |
| Duration | Active work time |
| Wait Time | Queue time before step |
| Exceptions | What can go wrong |
| Pain Points | Friction, workarounds |
| Role | Definition | Rule |
|---|---|---|
| R (Responsible) | Performs the work | Exactly 1 |
| A (Accountable) | Owns the outcome | Exactly 1 |
| C (Consulted) | Input before execution | 0+ |
| I (Informed) | Notified after | 0+ |
| Category | Description | Visual |
|---|---|---|
| Bottleneck | High wait time, queues | Red border |
| Manual Workaround | Process outside system | Orange border |
| Data Quality | Errors, rework | Yellow border |
| Dependency | External wait | Blue border |
| Knowledge Gap | Tribal knowledge | Violet border |
| Metric | Formula | Target |
|---|---|---|
| Cycle Time | End - Start | Minimize |
| Throughput | Completed / Period | Maximize |
| Wait Time | Total - Active | Minimize |
| Rework Rate | Corrections / Total | Minimize |
| Automation Rate | Automated / Total steps | Maximize |
| First-Pass Yield | Correct first / Total | Maximize |
| Utilization | Billable / Available hrs | 75-85% |
Annual Manual Cost = (Hours/month x 12) x Hourly Rate
Automation Dev Cost = One-time build + test
Annual Maintenance = ~15-20% of dev cost
Annual Savings = Manual Cost - Maintenance
ROI = Savings / Dev Cost x 100%
Payback = Dev Cost / (Savings - Maintenance)
START -> [Assess Requirements] -> [Check Availability]
-> XOR{Available?}
YES -> [Allocate] -> [Update Metrics] -> END
NO -> XOR{Priority?} HIGH -> [Override/Hire] | MEDIUM -> [Queue]
START -> [Create Client] -> [Legal Validate] -> [Master Data]
-> [Create Project+SD] -> [Assign Resources] -> [Monthly Cycle]
-> PARALLEL{[Hours], [Novelties], [Forecasts]}
-> [Validate] -> [Invoice] -> [Close Period] -> END
START -> [Collect Timesheets] -> [Validate]
-> XOR{Valid?} NO -> [Correct] YES -> [Calculate Billable]
-> [Apply Rates] -> [FX if cross-border] -> [Create Invoice]
-> [Approval] -> [Send] -> [Post AR] -> END
START -> [Submit] -> [Auto Validation]
-> XOR{Valid?} NO -> [Return] YES -> [PM Approval]
-> XOR{Approved?} REJECT -> [Return] APPROVE -> [Financial check]
-> PARALLEL{[Payroll], [Billing], [Profitability]} -> END
| Level | Name | Characteristics |
|---|---|---|
| 1 | Ad-hoc | Undocumented, person-dependent, tribal knowledge |
| 2 | Documented | AS-IS captured but not standardized |
| 3 | Standardized | Single process across GEOs, parameterized |
| 4 | Measured | KPIs tracked, SLAs defined, dashboards |
| 5 | Optimized | Continuous improvement, process mining |
| BPMN Lane | SAP Module | Key Apps |
|---|---|---|
| Resource Mgmt | PS/HCM | Timesheet, Resource Planning |
| Cost Control | CO | Activity Types, Cost Centers |
| Sales & Billing | SD | Sales Orders, Billing Docs |
| Revenue Rec | FI-RA | Scope 1IL |
| Project Mgmt | PS | WBS Elements |
| Intercompany | FI/CO | Scope 1GP/40Y |
SAP standard covers 80%+?
|-- YES: Config? -> Configure. Key User Ext? -> Extend.
| Process change OK? -> Workaround. Else -> Custom (escalate).
|-- NO: Critical? -> Hybrid. Not critical? -> Defer.
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XX_Analisis_Proceso_ASIS_Deep.htmlXX_Analisis_Proceso_TOBE_Deep.html