customer-feedback-taxonomy

Description

Standardized tagging schema for personas, lifecycle stages, drivers, and sentiment.

Install

Add the repository(one-time)

/plugin marketplace add gtmagents/gtm-agents

Install the plugin

/plugin install voice-of-customer@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Customer Feedback Taxonomy Skill

When to Use

Normalizing surveys, interviews, support logs, or community chatter before synthesis.
Auditing existing VoC datasets for drift or inconsistencies.
Onboarding new teams to shared tagging standards.

Framework

Persona Layer – map ICP, role, and influence level.
Lifecycle Layer – awareness, onboarding, adoption, expansion, renewal, advocacy.
Driver Layer – product, service, pricing, experience, relationship, outcomes.
Sentiment Layer – strength, urgency, confidence, sample size.
Metadata Layer – ARR, region, industry, channel, last touch.

Templates

CSV/Sheet taxonomy with dropdowns and validation rules.
JSON schema for tagging automation or webhook ingestion.
Governance checklist for quarterly taxonomy refresh.

Tips

Keep taxonomy lean (<30 drivers) to encourage adoption.
Version every change so historical analyses remain comparable.
Pair with run-voc-listening-tour to auto-tag new signals.

Links

GitHub Stats

7 forks

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