Skill

closed-loop-playbook

Routes VoC insights to owners, tracks follow-through via intake, routing, action plans, communication, and retrospectives. Use after insight synthesis, in QBRs, or for compliance audits.

developer-tools

From voice-of-customer

Install

Run in your terminal

npx claudepluginhub gtmagents/gtm-agents --plugin voice-of-customer

Tool Access

This skill uses the workspace's default tool permissions.

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Stats

Parent Repo Stars138

Parent Repo Forks24

Last CommitNov 19, 2025

Actions

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Closed-Loop Playbook Skill

When to Use

After synthesizing VoC insights that require cross-functional action.
During QBRs or ELT reviews to show status of customer commitments.
Whenever audit trails are required for compliance or customer councils.

Framework

Intake – capture insight ID, driver, severity, customer(s), and evidence link.
Routing – assign accountable owner, supporting squad, and due date.
Action Plan – define mitigation plan, success criteria, and measurement method.
Communication – schedule updates to customers, exec sponsors, and internal stakeholders.
Retrospective – log outcomes, lessons, and whether additional listening is needed.

Templates

Action register (spreadsheet/Notion/Jira) with status automation.
Customer commitment digest template for AM/CS teams.
SLA matrix by issue severity and customer tier.

Tips

Integrate with ticketing/project systems to avoid duplicate tracking.
Highlight blockers early; exec sponsors can unblock resources fast.
Close the loop with customers even when timelines slip—transparency builds trust.