sla-tracking | sales-handoff-orchestration | ClaudePluginHub

Skill

Community

sla-tracking

From sales-handoff-orchestration

31

Description

Use to design measurement, alerting, and reporting for MQL→SQL SLAs.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install sales-handoff-orchestration@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

SLA Tracking System Skill

When to Use

Establishing or revisiting SLA metrics between marketing, SDR, and sales pods.
Building dashboards/alerts for pipeline speed and follow-up compliance.
Running retrospectives after SLA breaches or pipeline delays.

Framework

Definitions – clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria.
Targets – set response + acceptance SLAs per segment, region, or channel.
Measurement – configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions.
Alerting – thresholds, notification channels, severity levels, and on-call rotation.
Review Cadence – weekly dashboards, monthly retros, quarterly recalibration.

Templates

SLA scorecard (segment → target → actual → variance → owner).
Alert playbook with trigger conditions and escalation steps.
Retro template capturing root cause, fixes, and follow-up experiments.

Tips

Anchor SLAs to revenue impact (pipeline $) to drive accountability.
Include qualitative context (reason codes) to separate data gaps vs true SLA misses.
Pair with routing-logic updates when volume spikes create bottlenecks.

Links

GitHub Stats

7 forks

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