escalation-framework | renewal-orchestration | ClaudePluginHub

Skill

Community

escalation-framework

From renewal-orchestration

31

Description

Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install renewal-orchestration@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Renewal Escalation Framework Skill

When to Use

Managing red/yellow accounts approaching renewal with unresolved blockers.
Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
Documenting escalation paths to ensure clarity on ownership and timelines.

Framework

Tier Definitions – outline criteria for green/yellow/red escalations and required response times.
Stakeholder Matrix – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier.
Communication Protocols – define templates, meeting cadences, and status update requirements.
Decision Authority – specify who can approve concessions, roadmap commitments, or contract terms.
Post-Escalation Review – capture learnings, update playbooks, and track commitments.

Templates

Escalation intake form (issue, impact, requested support, deadline).
Executive briefing doc with talking points, risks, and desired outcomes.
Resolution tracker to log actions, owners, and next check-ins.

Tips

Pair with renewal-playbooks to ensure escalations tie back to structured plays.
Keep approval matrices accessible so field teams know who to engage.
Review escalations monthly to ensure commitments are fulfilled.

Links

GitHub Stats

7 forks

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