crisis-playbooks | pr-communications | ClaudePluginHub

Skill

Community

crisis-playbooks

From pr-communications

31

Description

Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install pr-communications@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Crisis Communications Playbooks Skill

When to Use

Service outages, security incidents, compliance/regulatory events.
Negative press cycles or social media escalations.
Sensitive executive/HR news requiring coordinated messaging.

Framework

Severity Matrix – classify incidents (P1-P4) with response SLAs and approvers.
Escalation Tree – who to notify, in what order, via which channels.
Message Kits – holding statements, customer/partner/internal scripts, social/status updates.
Channel Sequence – timeline for status page, email, press, social, internal posts.
Monitoring & Recovery – tracking sentiment, rumor control, follow-up updates.

Templates

Incident briefing doc (facts, unknowns, owners, deadlines).
Approval checklist for legal/security/executive signoff.
Post-incident report with RCA, comms metrics, and improvement actions.

Tips

Rehearse quarterly with tabletop exercises.
Keep localized versions for regulated markets.
Archive every incident’s comms artifacts for compliance and learning.

Links

GitHub Stats

7 forks

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