sentiment-feedback-loop | customer-success | ClaudePluginHub

Skill

Community

sentiment-feedback-loop

From customer-success

31

Description

Process for capturing qualitative feedback and injecting it into CS playbooks.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-success@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Sentiment Feedback Loop Skill

When to Use

Enriching health scores with qualitative insights from surveys, CSM notes, and communities.
Building voice-of-customer summaries for exec updates or escalations.
Prioritizing product/CS actions based on sentiment trends.

Framework

Source Intake – NPS/CSAT, support tickets, call notes, community threads, surveys.
Tagging & Themes – apply taxonomy for product area, sentiment, urgency, persona.
Routing Rules – send critical feedback to owners (product, eng, CS, exec sponsors).
Insight Packaging – compile trend summaries, quotes, and recommended actions.
Closed-Loop Tracking – log actions taken, status, and customer follow-up.

Templates

Sentiment tagging spreadsheet or Notion template.
Weekly VOC digest format for leadership.
Follow-up tracker for commitments back to customers.

Tips

Automate ingestion where possible but maintain human review for nuance.
Highlight positive sentiment for advocacy/reference programs too.
Pair with monitor-customer-health and run-escalation-playbook for context.

Links

GitHub Stats

7 forks

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