adoption-playbook | customer-success | ClaudePluginHub

Skill

Community

adoption-playbook

From customer-success

31

Description

Structured guide for designing and executing customer adoption programs.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-success@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Adoption Playbook Skill

When to Use

Launching onboarding/adoption initiatives for new segments or products.
Refreshing adoption strategies after major roadmap or packaging changes.
Standardizing enablement for CS, product, and marketing partnerships.

Framework

Persona & Journey Mapping – goals, blockers, success metrics, critical milestones.
Play Matrix – channel x milestone view of actions, owners, cadences, and triggers.
Content Library – templates for comms, workshops, office hours, and enablement assets.
Measurement Plan – activation, usage, sentiment, expansion metrics with thresholds.
Feedback Loop – qualitative signals, experiment backlog, and improvement tracker.

Templates

Journey table (milestone, trigger, action, owner, KPI).
Adoption campaign brief with creative/copy checklist.
Weekly adoption standup agenda and notes doc.

Tips

Anchor each milestone on a clear customer outcome, not just feature usage.
Pair with build-adoption-program command for automated blueprints.
Archive playbook iterations to show impact in QBR/EBR storytelling.

Links

GitHub Stats

7 forks

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