customer-insights | customer-marketing | ClaudePluginHub

Skill

Community

customer-insights

From customer-marketing

31

Description

Use when consolidating product usage, health, and sentiment signals for lifecycle programs.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-marketing@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Customer Insights & Telemetry Skill

When to Use

Building segment-specific lifecycle journeys.
Prioritizing accounts for adoption help, expansion offers, or advocacy invites.
Diagnosing churn/retention risks and surfacing insights to CS + product.

Framework

Signals Stack – product usage, engagement, sentiment, commercial, health composite.
Data Plumbing – define sources (warehouse, product analytics, CS tools) and refresh cadence.
Normalization – align account/user IDs, tag personas/verticals.
Insight Delivery – dashboards + alerts to lifecycle, CS, product teams.
Closed Loop – track outcomes (expansion booked, churn prevented, advocacy activated).

Templates

Health score schema (dimensions, weight, threshold, owner).
Insight brief (observation, impact, recommended play, owner, due date).
Data dictionary for lifecycle dashboards.

Tips

Keep manual notes from CSMs in sync with telemetry to avoid blind spots.
Tag signals by persona/vertical for more precise plays.
Automate distribution via Slack/email alerts tied to triggers.

Links

GitHub Stats

7 forks

Similar Skills

claude-opus-4-5-migration

Migrate prompts and code from Claude Sonnet 4.0, Sonnet 4.5, or Opus 4.1 to Opus 4.5. Use when the user wants to update their codebase, prompts, or API calls to use Opus 4.5. Handles model string updates and prompt adjustments for known Opus 4.5 behavioral differences. Does NOT migrate Haiku 4.5.

claude-opus-4-5-migration

47.1k

frontend-design

Create distinctive, production-grade frontend interfaces with high design quality. Use this skill when the user asks to build web components, pages, or applications. Generates creative, polished code that avoids generic AI aesthetics.

frontend-design

47.1k

Writing Hookify Rules

This skill should be used when the user asks to "create a hookify rule", "write a hook rule", "configure hookify", "add a hookify rule", or needs guidance on hookify rule syntax and patterns.

47.1k