journey-mapping | customer-journey-orchestration | ClaudePluginHub

Skill

Community

journey-mapping

From customer-journey-orchestration

31

Description

Use to facilitate cross-functional journey mapping with data-backed insights.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-journey-orchestration@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Journey Mapping Toolkit Skill

When to Use

Kicking off new persona journeys or refreshing existing ones.
Preparing workshops with stakeholders across marketing, product, CS, and sales.
Auditing journey artifacts for consistency and completeness.

Framework

Preparation – collect VOC findings, telemetry, and existing documentation; define scope, persona, and goals.
Stage Definition – align on lifecycle stages, success metrics, and ownership.
Touchpoint Mapping – capture channels, emotions, expectations, and supporting systems.
Gap Identification – document friction points, root causes, and opportunities.
Action Linking – connect gaps to initiatives, success metrics, and measurement plans.

Templates

Journey storyboard canvas (stage, touchpoint, emotion, KPI, owner).
Persona one-pager with goals, pains, and preferred channels.
Gap log sheet (issue, impact, evidence, owner, next step).

Tips

Keep sessions interactive with pre-read data and live polling.
Include frontline voices (support, sales, CSMs) for real-world context.
Version control maps so improvements are traceable over time.

Links

GitHub Stats

7 forks

Similar Skills

claude-opus-4-5-migration

Migrate prompts and code from Claude Sonnet 4.0, Sonnet 4.5, or Opus 4.1 to Opus 4.5. Use when the user wants to update their codebase, prompts, or API calls to use Opus 4.5. Handles model string updates and prompt adjustments for known Opus 4.5 behavioral differences. Does NOT migrate Haiku 4.5.

claude-opus-4-5-migration

47.1k

frontend-design

Create distinctive, production-grade frontend interfaces with high design quality. Use this skill when the user asks to build web components, pages, or applications. Generates creative, polished code that avoids generic AI aesthetics.

frontend-design

47.1k

Writing Hookify Rules

This skill should be used when the user asks to "create a hookify rule", "write a hook rule", "configure hookify", "add a hookify rule", or needs guidance on hookify rule syntax and patterns.

47.1k