governance | customer-journey-orchestration | ClaudePluginHub

Skill

Community

governance

From customer-journey-orchestration

31

Description

Use to establish ownership, cadences, and compliance for customer journey programs.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-journey-orchestration@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Journey Governance Framework Skill

When to Use

Standing up or refreshing journey councils and review cadences.
Coordinating multi-team initiatives that impact customer experience.
Preparing executive updates or compliance reviews tied to journey changes.

Framework

Ownership Model – define RACI across CX strategist, product, marketing, CS, ops, and exec sponsors.
Cadences – set quarterly journey reviews, monthly initiative standups, and weekly execution syncs.
Documentation – maintain living journey maps, backlog tracker, decision log, and KPI dashboards.
Change Control – outline approval steps, testing requirements, and communication plans for journey changes.
Measurement & Accountability – set KPIs per initiative, assign owners, and track progress vs targets.

Templates

Governance charter (mission, scope, roles, cadences, tooling).
Decision log (request, decision, rationale, owner, follow-up date).
KPI dashboard outline for exec reviews.

Tips

Pair governance reviews with updated VOC and telemetry so decisions stay grounded in customer data.
Keep documentation in a shared workspace with version history.
Rotate spotlight sections in reviews to feature wins, experiments, and unresolved risks.

Links

GitHub Stats

7 forks

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