save-play-library | customer-analytics | ClaudePluginHub

Skill

Community

save-play-library

From customer-analytics

31

Description

Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.

Install

1

Add the repository(one-time)

$

/plugin marketplace add gtmagents/gtm-agents

2

Install the plugin

$

/plugin install customer-analytics@gtm-agents

Tool Access

This skill inherits all available tools. When active, it can use any tool Claude has access to.

Skill Content

Save Play Library Skill

When to Use

Translating retention signals into specific remediation actions.
Coordinating lifecycle marketing and CS teams on who does what.
Measuring effectiveness of save plays over time.

Framework

Signal Definition – map triggers (drop in usage, support surge, NPS drop) to play categories.
Play Blueprint – outline objective, audience, messaging, channels, and required assets.
Owner Matrix – assign owners (CSM, lifecycle marketer, exec sponsor) with SLAs.
Measurement Plan – specify KPIs, experiment windows, and success criteria.
Feedback Loop – capture results, learnings, and iterate on play details.

Templates

Play card (trigger, action steps, assets, KPI, owner).
Experiment tracker with control/test cohorts.
Post-play retrospective form.

Tips

Keep plays modular so they can stack (email + exec outreach + offer).
Include links to enablement assets for quick execution.
Pair with retention-dashboard to trigger plays automatically when thresholds trip.

Links

GitHub Stats

7 forks

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