Skill

closed-loop-community-playbook

Routes community insights/actions to teams with SLAs, tracks progress, drafts member updates, and runs retrospectives. Use after capturing feedback needing coordination.

developer-tools

From community-building

Install

Run in your terminal

npx claudepluginhub gtmagents/gtm-agents --plugin community-building

Tool Access

This skill uses the workspace's default tool permissions.

Skill Content

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Stats

Parent Repo Stars138

Parent Repo Forks24

Last CommitNov 19, 2025

Actions

View Source View Plugin View on GitHub View README

Closed-Loop Community Playbook Skill

When to Use

After capturing member insights or escalations that require action.
Coordinating follow-up between community, product, CS, and marketing teams.
Demonstrating accountability to members via updates and celebrations.

Framework

Intake & Qualification – log insight ID, theme, severity, evidence, member metadata.
Routing – assign accountable owner, squad, and due date with SLA tiers.
Action Plan – outline fix/enhancement, dependencies, success metrics, and comms plan.
Member Comms – draft acknowledgement, progress updates, and completion announcements.
Retrospective – record outcomes, lessons, and new opportunities.

Templates

Insight/action tracker with columns for owners, stage, and communication status.
Member update email/DM templates for acknowledgment, progress, completion.
Quarterly accountability report summarizing closed-loop wins.

Tips

Tag insights by member cohorts to personalize updates.
Celebrate shipped improvements publicly to reinforce participation value.
Pair with run-member-insight-sprint so every campaign produces accountable actions.