servicenow-tools

Servicenow Tools

Auto-generated from 5 exported tool(s) in the Context Engine.

add_servicenow_work_note

Add a work note to an existing ServiceNow record (incident, change request, or problem). Requires a connected and enabled ServiceNow data source. Work notes are internal comments visible only to IT staff.

Call mcp__tabnine-ctx-cloud__add_servicenow_work_note with parameters:

Parameter	Type	Required	Description
table	string	Yes	The ServiceNow table name. Must be one of: "incident", "change_request", "problem". Other table names are not supported.
sys_id	string	Yes	The sys_id of the record to add the work note to.
work_notes	string	Yes	The work note content to add to the record.

create_servicenow_change_request

Create a new ServiceNow change request. Requires a connected and enabled ServiceNow data source. Returns the created change request number and sys_id.

Call mcp__tabnine-ctx-cloud__create_servicenow_change_request with parameters:

Parameter	Type	Required	Description
short_description	string	Yes	Brief summary of the change request (one-line title).
description	string	No	Detailed description of the change, including justification and plan.
type	string	No	Change type: "Normal", "Standard", or "Emergency". Defaults to "Normal".
priority	string	No	Priority level: "1" (Critical), "2" (High), "3" (Moderate), "4" (Low).
risk	string	No	Risk level: "1" (High), "2" (Medium), "3" (Low).
impact	string	No	Impact level: "1" (High), "2" (Medium), "3" (Low).
category	string	No	Change category (e.g., "Software", "Hardware", "Network").
assignment_group	string	No	Sys ID of the assignment group for the change request.
start_date	string	No	Planned start date in ISO 8601 format (e.g., "2025-06-15T10:00:00Z").
end_date	string	No	Planned end date in ISO 8601 format (e.g., "2025-06-15T12:00:00Z").

create_servicenow_incident

Create a new ServiceNow incident. Requires a connected and enabled ServiceNow data source. Returns the created incident number and sys_id.

Call mcp__tabnine-ctx-cloud__create_servicenow_incident with parameters:

Parameter	Type	Required	Description
short_description	string	Yes	Brief summary of the incident (one-line title).
description	string	No	Detailed description of the incident. Defaults to empty if omitted.
urgency	string	No	Urgency level: "1" (High), "2" (Medium), "3" (Low). Defaults to "3".
impact	string	No	Impact level: "1" (High), "2" (Medium), "3" (Low). Defaults to "3".
category	string	No	Incident category (e.g., "Software", "Hardware", "Network").
assignment_group	string	No	Sys ID of the assignment group to assign the incident to.
caller_id	string	No	Sys ID or user name of the caller reporting the incident.

list_servicenow_incidents

List or search ServiceNow incidents. Requires a connected and enabled ServiceNow data source. Supports filtering by state, priority, assignment group, and encoded query. Returns up to the specified limit of incidents.

Call mcp__tabnine-ctx-cloud__list_servicenow_incidents with parameters:

Parameter	Type	Required	Description
state	string	No	Filter by incident state: "1" (New), "2" (In Progress), "3" (On Hold), "6" (Resolved), "7" (Closed). Omit to return all states.
priority	string	No	Filter by priority: "1" (Critical), "2" (High), "3" (Moderate), "4" (Low), "5" (Planning).
assignment_group	string	No	Filter by assignment group sys_id.
sysparm_query	string	No	ServiceNow encoded query string for advanced filtering (e.g., "short_descriptionLIKEnetwork^priority=1"). Combined with individual filters (state, priority, assignment_group) when both are provided. Avoid including '&' or '=' characters that could inject additional query parameters into the URL.
sysparm_limit	string	No	Maximum number of incidents to return. Defaults to "20".

update_servicenow_incident

Update an existing ServiceNow incident. Requires a connected and enabled ServiceNow data source. IMPORTANT: All fields in the request body are sent to ServiceNow — omitted optional parameters are sent as empty strings, which may clear those fields. Only call this tool with ALL fields you want to preserve on the record.

Call mcp__tabnine-ctx-cloud__update_servicenow_incident with parameters:

Parameter	Type	Required	Description
sys_id	string	Yes	The sys_id of the incident to update.
state	string	No	Incident state: "1" (New), "2" (In Progress), "3" (On Hold), "6" (Resolved), "7" (Closed).
short_description	string	No	Updated brief summary of the incident.
urgency	string	No	Urgency level: "1" (High), "2" (Medium), "3" (Low).
impact	string	No	Impact level: "1" (High), "2" (Medium), "3" (Low).
assignment_group	string	No	Sys ID of the assignment group to reassign the incident to.
assigned_to	string	No	Sys ID of the user to assign the incident to.
close_code	string	No	Resolution code when resolving or closing (e.g., "Solved (Permanently)", "Solved (Work Around)", "Not Solved").
close_notes	string	No	Resolution notes describing how the incident was resolved.