Reputation measurement and benchmarking platform integration
Integrates reputation measurement platforms to track and benchmark brand health across multiple data sources.
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The Reputation Intelligence skill provides reputation measurement and benchmarking platform integration capabilities. This skill enables comprehensive reputation tracking, competitive benchmarking, and stakeholder perception analysis across multiple data sources.
const reputationDashboard = {
overall: {
reputationScore: 72.5,
trend: '+2.3 vs. prior quarter',
industryRank: 3,
industryAverage: 68.2
},
dimensions: {
products: { score: 78, trend: '+1.5' },
innovation: { score: 75, trend: '+3.2' },
workplace: { score: 71, trend: '+0.8' },
governance: { score: 70, trend: '-1.2' },
citizenship: { score: 69, trend: '+2.1' },
leadership: { score: 73, trend: '+1.8' },
performance: { score: 74, trend: '+2.5' }
},
stakeholders: {
customers: { nps: 45, satisfaction: 82 },
employees: { engagement: 75, glassdoor: 4.2 },
investors: { confidence: 78, recommendation: 68 },
community: { favorability: 72, awareness: 65 }
},
competitive: {
'Company': 72.5,
'Competitor A': 75.2,
'Competitor B': 68.9,
'Competitor C': 71.3
}
};
const reputationAlerts = {
thresholds: {
overallScore: {
decline: 5,
action: 'Review and investigate causes'
},
glassdoorRating: {
minimum: 3.5,
action: 'Employee relations review'
},
nps: {
decline: 10,
action: 'Customer experience investigation'
},
competitiveGap: {
maximum: 5,
action: 'Competitive response planning'
}
},
monitoring: {
frequency: 'daily',
sources: ['reptrak', 'glassdoor', 'g2', 'trustpilot', 'surveys'],
recipients: ['cco', 'pr-director', 'hr-director']
},
reporting: {
weekly: ['reputation-summary'],
monthly: ['competitive-benchmark', 'stakeholder-analysis'],
quarterly: ['board-reputation-report']
}
};
This skill integrates with the following PR processes:
| Process | Integration Points |
|---|---|
| reputation-monitoring.js | Ongoing tracking |
| reputation-risk-identification.js | Risk detection |
| reputation-recovery-strategy.js | Recovery planning |
| executive-visibility-program.js | Leadership reputation |
| Metric | Description | Target |
|---|---|---|
| Reputation Score | Overall reputation index | Above industry average |
| NPS | Net Promoter Score | >40 |
| Glassdoor Rating | Employee review average | >4.0 |
| Competitive Position | Rank vs. competitors | Top quartile |
| Dimension Balance | Scores across all dimensions | No dimension below 65 |
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