By previ-inc
Member services skills for Previ. Context on concierge workflows, ACE operations, member lifecycle management, support triage, and the Intercom migration.
npx claudepluginhub previ-inc/knowledge --plugin member-servicesClaude plugins for every department at Previ. Each plugin provides domain-specific skills and pre-configured MCP tool connections.
| Plugin | Install |
|---|---|
| Design | claude plugin add Previ-Inc/Knowledge/design |
| Engineering | claude plugin add Previ-Inc/Knowledge/engineering |
| Insurance | claude plugin add Previ-Inc/Knowledge/insurance |
| Marketing | claude plugin add Previ-Inc/Knowledge/marketing |
| Member Services | claude plugin add Previ-Inc/Knowledge/member-services |
| Product | claude plugin add Previ-Inc/Knowledge/product |
| Sales | claude plugin add Previ-Inc/Knowledge/sales |
| Wireless | claude plugin add Previ-Inc/Knowledge/wireless |
These files provide company-wide context available to all plugins:
| File | Purpose |
|---|---|
company.md | Mission, values, market position, stage, strategic priorities |
product.md | Current features, roadmap, key metrics, differentiators |
personas.md | User archetypes with jobs-to-be-done, pain points, real quotes |
competitors.md | Direct/indirect competitors and our differentiation |
goals.md | Quarterly objectives, key results, and success metrics |
Each department plugin follows the same layout:
department/
├── .claude-plugin/
│ └── plugin.json # Plugin manifest
├── .mcp.json # MCP server connections
├── skills/ # Domain knowledge (auto-triggered)
│ └── skill-name/
│ └── SKILL.md
├── CONNECTORS.md # Tool category mapping
└── README.md
skills/ directorySKILL.md with frontmatter:---
name: skill-name
description: When and how Claude should use this skill.
---
# Skill Name
Instructions for Claude...
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