customer-support

Knowledge Work Plugins

FashionUnited Fork — This is a customized version of Anthropic's knowledge-work-plugins, adapted for FashionUnited's tools, workflows, and fashion industry context. Licensed under Apache 2.0.

Plugins that turn Claude into a specialist for your role, team, and company. Built for Claude Cowork, also compatible with Claude Code.

Why Plugins

Cowork lets you set the goal and Claude delivers finished, professional work. Plugins let you go further: tell Claude how you like work done, which tools and data to pull from, how to handle critical workflows, and what slash commands to expose — so your team gets better and more consistent outcomes.

Each plugin bundles the skills, connectors, slash commands, and sub-agents for a specific job function. Out of the box, they give Claude a strong starting point for helping anyone in that role. The real power comes when you customize them for your company — your tools, your terminology, your processes — so Claude works like it was built for your team.

Plugin Marketplace

We're open-sourcing 10 plugins built and inspired by our own work:

Plugin	How it helps	FashionUnited Connectors	MCP
productivity	Manage tasks, calendars, daily workflows, and personal context for fashion industry professionals.	Google Chat, Google Workspace, GitHub, beads	✓✓✓—
sales	Research advertisers, prep for calls, manage B2B pipeline, draft outreach for fashion brands.	Google Chat, Vtiger CRM, Google Workspace	✓✓✓
customer-support	Triage tickets from advertisers and employers, research account context, build FAQ content.	Google Chat, Vtiger CRM, Google Workspace	✓✓✓
product-management	Write specs, plan roadmaps, synthesize user research for fashion B2B products.	Google Chat, GitHub, Google Workspace, Figma, Plausible	✓✓✓✓✓
marketing	Draft fashion news, plan content campaigns, manage newsletters, track performance across markets.	Google Chat, Mailchimp, Social Champ, Plausible, Google Search Console, Figma	✓✓✗✓✓✓
legal	Review advertising agreements, media partnerships, GDPR compliance across 30+ markets.	Google Workspace	✓
finance	Advertising revenue, subscription billing, multi-currency operations across markets.	BigQuery, Google Workspace, Vtiger CRM	✓✓✓
data	Query jobs, marketplace, editorial data — SQL templates for FashionUnited metrics.	BigQuery, Looker Studio, Plausible, Google Workspace	✓✓✓✓
enterprise-search	Find anything across email, chat, docs, CRM, code — brand lookup, job history, editorial archives.	Google Chat, Google Workspace, GitHub, Vtiger CRM, BigQuery	✓✓✓✓✓
cowork-plugin-management	Create new plugins or customize existing ones with FashionUnited tool stack and domain knowledge.	—	—

MCP column shows support status per connector in order: ✓ = MCP server available, ✗ = no MCP available, — = not applicable

Install these directly from Cowork, browse the full collection here on GitHub, or build your own.

Getting Started

# Install from the plugin marketplace
claude plugins add knowledge-work-plugins

# Or install a specific plugin
claude plugins add knowledge-work-plugins/sales

Once installed, plugins activate automatically. Skills fire when relevant, and slash commands are available in your session (e.g., /sales:call-prep, /data:write-query).

How Plugins Work

Every plugin follows the same structure:

plugin-name/
├── .claude-plugin/plugin.json   # Manifest
├── .mcp.json                    # Tool connections
├── commands/                    # Slash commands you invoke explicitly
└── skills/                      # Domain knowledge Claude draws on automatically

• Skills encode the domain expertise, best practices, and step-by-step workflows Claude needs to give you useful help. Claude draws on them automatically when relevant.
• Commands are explicit actions you trigger (e.g., /finance:reconciliation, /product-management:write-spec).
• Connectors wire Claude to the external tools your role depends on — CRMs, project trackers, data warehouses, design tools, and more — via MCP servers.

Every component is file-based — markdown and JSON, no code, no infrastructure, no build steps.

Making Them Yours

These plugins are generic starting points. They become much more useful when you customize them for how your company actually works: